Hello everyone , I am writing this post as a result of frustration and anger.
In sept 2015 i purchased several items made by Audioquest after ringing their dealer here in NZ to be told that the Dragonfly 1.2 would work with the setup I was considering buying.It was either a Turntable or a DAC introduced to my HiFi and Home Theatre setup.So I was told yes it will work and be a great setup to which I said "great!"
With that statement from them(ONLINEAUDIO NZ) I went ahead and purchased a new pair of Sennheiser Momentum wireless headphones and also a Ipod 5g , also a 5 meter cable and a dragontail which I believed would connect the Ipod to the D/F 1.2.
I had issue as soon as I plugged it in, I heard a terrible hum that took away from any chance of having good audio quality so from then on I called the dealer and also the sennheiser dealer too.I had just recently bought a Anthem MRX700 which has lifted my listening experience up quite a few levels from my Yamaha RXV1900.
So fro 10 months I have tried tpo get these guys to help me and have been ignored or given lame excuses that they dont have good computer skill and it must be my faulty setup etc etc!
So after all the wasted energy and no resolution I decided to contact AUDIOQUEST in the USA and got a hold of ALASDAIR PATRICK who is the customer service manager in California Head Office AudioQuest.Great I thought.
so he said in his email to me, " you were told it would work didnt you!
'well it will not!will they swap it for the black or red?as they do work! , WOW OMG...yes I was told and no they have not asked to swap out.So he then said he will contact Jake Tai who is the Australasian regional manager for Audioquest.Great I thought.
so then i get an email from the retailer/dealer who sold to me in the first instance and they gave me pricing for a new Dragonfly and accessories that bought along with the D/F.WTF is going on here I thought, not again am I getting shafted by the dealer on behalf of Audioquest.So now tjhe want me to buy all over again, insulting considering they sold to me under their advice?!...so their you go so far.I have all the emails of him telling me exactly what happened and he just told them to charge me for their error, shameful...their is a 2nd half of this and it is disgusting the further behaviour of this company towards myself.
In sept 2015 i purchased several items made by Audioquest after ringing their dealer here in NZ to be told that the Dragonfly 1.2 would work with the setup I was considering buying.It was either a Turntable or a DAC introduced to my HiFi and Home Theatre setup.So I was told yes it will work and be a great setup to which I said "great!"
With that statement from them(ONLINEAUDIO NZ) I went ahead and purchased a new pair of Sennheiser Momentum wireless headphones and also a Ipod 5g , also a 5 meter cable and a dragontail which I believed would connect the Ipod to the D/F 1.2.
I had issue as soon as I plugged it in, I heard a terrible hum that took away from any chance of having good audio quality so from then on I called the dealer and also the sennheiser dealer too.I had just recently bought a Anthem MRX700 which has lifted my listening experience up quite a few levels from my Yamaha RXV1900.
So fro 10 months I have tried tpo get these guys to help me and have been ignored or given lame excuses that they dont have good computer skill and it must be my faulty setup etc etc!
So after all the wasted energy and no resolution I decided to contact AUDIOQUEST in the USA and got a hold of ALASDAIR PATRICK who is the customer service manager in California Head Office AudioQuest.Great I thought.
so he said in his email to me, " you were told it would work didnt you!
'well it will not!will they swap it for the black or red?as they do work! , WOW OMG...yes I was told and no they have not asked to swap out.So he then said he will contact Jake Tai who is the Australasian regional manager for Audioquest.Great I thought.
so then i get an email from the retailer/dealer who sold to me in the first instance and they gave me pricing for a new Dragonfly and accessories that bought along with the D/F.WTF is going on here I thought, not again am I getting shafted by the dealer on behalf of Audioquest.So now tjhe want me to buy all over again, insulting considering they sold to me under their advice?!...so their you go so far.I have all the emails of him telling me exactly what happened and he just told them to charge me for their error, shameful...their is a 2nd half of this and it is disgusting the further behaviour of this company towards myself.