Distance Selling - My Options with Returning a New TV Package

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I have just received a new TV package the 40D3000, DVD recorder and stand. The TV is great but it's just too big for my living room, I'm sure it didn't look that big in the shop! I've set it up and I'm just not getting used to the set - I should have gone for a 32" I think. I'm just checking out my options and rights before I phone Empire Direct in the morning. Do I have distance selling rights to return the items within 7 days of receiving them? Any info on this would be greatly appreciated, Many thanks

 

[Anonymous]

I used to work in a returns office at John Lewis and you have quite good rights on your side.

You have 7 days to advise them by letter, fax or email. The seven days is the seventh working day after the day on which you receive your goods. (So if you received it on a Monday, you have until the following Tuesday).

You must also, unless stated otherwise in the agreement, make the item AVAILABLE for collection. You are not obligated to pay to send the item back (though you may with to do so for a smoother running return process). It may state in your contract, or 'terms of sale', that you must foot the price of any returns. Upon receipt of the cancellation of your contract the retailer has 30 days to refund your money.

Any damage to packaging or contents, or any missing components may void you right of cancellation.

All this should be covered on the OFT website or the Consumer Direct website in some detail.

Hope this helps.

(P.S. Take the batteries out of the remote control and place them in a suitable plastic wrapper, or at least break the circuit in the remote with a piece of paper/plastic. This will ensure they don't leak.)

 

[Andrew Everard]

Just don't tell them it didn't look that big in the shop. And do feel a little guilty for the shop where you went and chacked it out, but didn't buy it...

 

[Anonymous]

Hi, I don't know about the selling rights, but I have been waiting for you to get the package and post your opinion on the TV.

What I would like to know is how far are you sitting from the TV? . as I will only be sitting 2.5m away.

Also how is the picture quality when watching freeview and any other sources?

Thanks

Wa51m

 

[Anonymous]

Thanks guys - I hope the supplier is ok. I have all the boxes etc. I've had to pack the TV away as it was giving me strange motion sickness feeling!! Strange!!! Must have been Just too big for me.. I've got a feeling they may kick up a fuss though as it came with a stand as well which I put up and is pretty nasty, it's not even the one mentioned in the package deal!?

 

[Anonymous]

Yeah was all set on giving my views on the set as well. Hard to tell really though as I didn't play around with the settings, some channels looked good on freeview some not as good. The motion is not as good as a CRT, I watched some of the footy and it look good when the ball wasn't moving fast, but when it picked up pace, there was some motion blur, mostly on the bottom half of the set. The black levels were pretty good, not CRT level though. The colours are outstanding they just jump out the screen. I sit about 10ft away and it is just to big at that distance for my liking, my eyes just couldn't get used to it and I've struggled to actually fit it into the space in the room. I'd recommended having a full viewing of the set before buying first. I'm sure it's great when it's alll set up correctly with the right settings.

Cheers

 

[Anonymous]

[quote user="Andrew Everard"]
Just don't tell them it didn't look that big in the shop. And do feel a little guilty for the shop where you went and chacked it out, but didn't buy it...

[/quote]

Indeed. If people stop buying from the shops where you can demo all this stuff and just go away and buy in online, the shops will dissappear. When that happens none of us will be able to go and demo ANY equipment. And even better, support local businesses where possible. Surely it's worth an extra £50 for a television if it means better/individual service at a convenient local location.

 

[D.J.KRIME]

[quote user="wemyss"][quote user="Andrew Everard"]

Just don't tell them it didn't look that big in the shop. And do feel a little guilty for the shop where you went and chacked it out, but didn't buy it...

[/quote] Indeed. If people stop buying from the shops where you can demo all this stuff and just go away and buy in online, the shops will dissappear. When that happens none of us will be able to go and demo ANY equipment. And even better, support local businesses where possible. Surely it's worth an extra £50 for a television if it means better/individual service at a convenient local location.[/quote]
But most people pop into their local Currys mega store in a massive retail park to look at these tvs before getting a better deal online. I would hardly count the likes of Currys as a local business would you?

 

[Anonymous]

[quote user="D.J.KRIME"]But most people pop into their local Currys mega store in a massive retail park to look at these tvs before getting a better deal online. I would hardly count the likes of Currys as a local business would you?[/quote]

I see your point, and I personally would love them to go out of business so please continue to use the DSG chain for such purposes. What I mean is, don't waste the time of staff in say Audio T, small independants and even in places like John Lewis where they will go out of their way to demo the equipment for you. I think you knew what I meant already, but I appreciate the point.

 

[Anonymous]

If it was only a £50 premium then that would be fine, but it's usually daylight robbery at specialist hi-fi dealers. Why pay Sevenoaks £1499 for a TV you can buy from PRCDirect for £1069? Exactly how is Sevenoaks able to justify only ever charging RRP?

This is why they are one of the largest retailers now with a stack of stores. They make a stack of profit on everything they sell. I'm not against businesses doing well, but they and their like are rip off merchants. They only sell it, they don't make it. If the manufacturer got anything close to the amount of money changing hands for their goods it would be less dispicable. Rather like our poor farmers being paid peanuts by Tesco who have not raised a herd through winter and summer, they just step in at the end, provide a channel and slap on their profit.

Not a fan of middle men. Thank God for the Web.

Now, charge a fair premium for actual service and I'd pay it. But NOT RRP.

 

[Anonymous]

Starling- This my dilemma: Whether to buy the Samsung 42PSQ97HDX or the 50PSQ97HDX. OK I know I have room 14ft X14ft and Harris & Krime have suggested this should be OK, but don't want to fall into the same trap as you. As for motion sickness we are talking about a TV here, aren't we and not a Boat?

 

[Anonymous]

Thanks everyone for your advice and comments - really appreciated.

I phoned Empire Direct and they were pretty helpful and have agreed to take the TV package back and are sending me a returns note. However they have stated that I have to arrange my own courier to send the goods back. They have said I can have a refund or exchange for another set - DVD recorder. If anyone knows any good, cheap courier's that would be great!

Tallyho... yeah I fell into the trap. You just don't realise how big they are going to be once you set them up at home. They always look smaller in the shop and 32" looked tiny in the shop, hence why I chose the 40". Haha almost felt like I was in a boat with the TV, made me feel dizzy. Not sure if it's the jump from a 28" CRT to 40" LCD? On a plus note, upscaled DVD's on the set looked fantastic!!

Cheers guys!!