My Sister's 2 month old TV has died and when they contacted Currys, Currys said they're not entitled to a replacement or refund. Their TV will have to be looked at by an engineer. The Currys guy started chatting about the 'sales of goods' act and they left with no resolution. I thought if it was less than a year old she's entitled to a replacement. I know something similar has been brought up before.
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Currys playing hardball with faulty TV.
- Thread starter Big Chris
- Start date
Try here, it explains it better than I could.
http://www.which.co.uk/consumer-rights/sale-of-goods/understanding-the-sale-of-goods-act/
http://www.which.co.uk/consumer-rights/sale-of-goods/understanding-the-sale-of-goods-act/
Try here, it explains it better than I could.
http://www.which.co.uk/consumer-rights/sale-of-goods/understanding-the-sale-of-goods-act/
http://www.which.co.uk/consumer-rights/sale-of-goods/understanding-the-sale-of-goods-act/
Paul.
Well-known member
professorhat
Well-known member
Tell her to to speak to a Customer Services supervisor and remind them if they insist on repairing rather than replacing a 2 month old TV, she'll simply be taking her business elsewhere for any future purchases.
Ravey Gravey Davy
Well-known member
roger06
Well-known member
Currys are pretty awful. A friend had one delivered with a broken screen and they said they're repair it! Jeepers...
Thing is, phone up those nice folks at John Lewis and they'll most likely match the price AND give you the 5 year warranty AND they are brilliant when things go wrong.
We all want the cheapest so you pays yer money and ...
Thing is, phone up those nice folks at John Lewis and they'll most likely match the price AND give you the 5 year warranty AND they are brilliant when things go wrong.
We all want the cheapest so you pays yer money and ...
So long as they 'repair' it within a 'reasonable amount of time' (a real grey area if I ever saw one), at no additional cost to you and without causing any serious inconvenience then they dont have to replace it
That said, id be complaining like hell to get one (or my money back)
That said, id be complaining like hell to get one (or my money back)
bigboss
Moderator
Check this link: http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html
I actually work for Currys, I don't operate under the illusion that its a flawless service or anything, but we will have definitely replaced it or offered a refund if it had just been delivered, at any point within 28 days from date of purchase anyway, which I assume will be the case if it had just been delivered.
Thats not really true at all. In practice, few people will get away with getting anything sorted after its outside of warranty "Q3. Are all goods supposed to last six (or five) years? No, that is the limit for bringing a court case in England and Wales (five years from the time of discovery in Scotland's case). An item only needs to last as long as it is reasonable to expect it to, taking into account all the factors. An oil filter would usually not last longer than a year but that would not mean it was unsatisfactory."bigboss said:
Big Chris,
Currys entered into a contract with your sister and she should reject the TV as it is not fit for purpose. Demand either a new replacement TV or a full refund. She has more rights if she paid by a credit card. A good tip is to find out who are on the Board Of Directors look for Cheif Exec and find out who their personal assistant (pa) is and the extention number. If she gets the run around from a store assistant demand to see the manager and stand your ground and say you will speak to CEO if he does not do what she wants. I did this successfully to Abbey National for my dad and the manager caved in!
Best Wishes
Chris
Currys entered into a contract with your sister and she should reject the TV as it is not fit for purpose. Demand either a new replacement TV or a full refund. She has more rights if she paid by a credit card. A good tip is to find out who are on the Board Of Directors look for Cheif Exec and find out who their personal assistant (pa) is and the extention number. If she gets the run around from a store assistant demand to see the manager and stand your ground and say you will speak to CEO if he does not do what she wants. I did this successfully to Abbey National for my dad and the manager caved in!
Best Wishes
Chris
Hey Chris,
I had to get the manufacturer involved, in my case Panasonic. Purchased a DVD Recorder and although i could prove i had been ill i was 2 days over the 28 day limit. Store had others in stock and refused to exchange them.
They took for repair and after 5 weeks and many store visits they still had no idea when my unit would be fixed. It never really worked and rattled in the box!
I called Panasonic who i must say were absolutely brilliant! I explained that i had other Panasonic kit and had recently aquired a DVD Recorder which was faulty and in no way did i think this was there fault. I suggested that as a customer Panasonic would wish me to have a fully working unit yet their agreed retailer was denying me of this. I explained that i did not want cash or refund just a fully working unit.
Panasonic HO got involved and contacted me everyday until the replacement was made available. They made Currys 'Cough Up'.
You should have seen the Store Managers face! Didn't make up for 5 weeks of stress, and loss of product.
We are, i guess, in the know. If it had been an older relative i would have stood outside with a big sign and plastered my home town with bad service messages. They must really hurt some people, and were quite bullish. I can't think of any large manufacturer who would not wish the best product for their customers. Its 2011 wake up guys!! Its the manufacurer who takes the hit in the first 12 months anyway.
Best of luck mate.
With Empathy,
Cookie Monster
I had to get the manufacturer involved, in my case Panasonic. Purchased a DVD Recorder and although i could prove i had been ill i was 2 days over the 28 day limit. Store had others in stock and refused to exchange them.
They took for repair and after 5 weeks and many store visits they still had no idea when my unit would be fixed. It never really worked and rattled in the box!
I called Panasonic who i must say were absolutely brilliant! I explained that i had other Panasonic kit and had recently aquired a DVD Recorder which was faulty and in no way did i think this was there fault. I suggested that as a customer Panasonic would wish me to have a fully working unit yet their agreed retailer was denying me of this. I explained that i did not want cash or refund just a fully working unit.
Panasonic HO got involved and contacted me everyday until the replacement was made available. They made Currys 'Cough Up'.
You should have seen the Store Managers face! Didn't make up for 5 weeks of stress, and loss of product.
We are, i guess, in the know. If it had been an older relative i would have stood outside with a big sign and plastered my home town with bad service messages. They must really hurt some people, and were quite bullish. I can't think of any large manufacturer who would not wish the best product for their customers. Its 2011 wake up guys!! Its the manufacurer who takes the hit in the first 12 months anyway.
Best of luck mate.
With Empathy,
Cookie Monster
I now refuse to take my money to currys, PC world etc. Their customer service is bottom of the pile. Yes they may follow guidelines set by the law, but they don't do a single thing extra. I went to a small local independent to look at TVs last week and they offered to bring the TV of choice to my house, set it up and let me have a few days to test it before I buy, thats the opposite end of the scale I know, but in my eyes cost isn't always the deciding factor. Not that currys are cheap anyway!!!
As I am posting, my friend had a 32 inch CRT some years ago from currys, after 3 weeks it packed in so he returned it in its box etc to the store. They told him take it home and call the help line. After quite a row he left it in the middle of the store and went to the front of the line of check outs, called the attention of every one in the store (a busy week end after noon and 20 or more tills) and explained at the top of his voice the issue. People started leaving and not buying goods. The manager got quite upset and said he could call the police for these actions but if he agreed to shut up he would allow him to take a new TV home there and then. Don't think I would have the nerve to do that tho my self.
As I am posting, my friend had a 32 inch CRT some years ago from currys, after 3 weeks it packed in so he returned it in its box etc to the store. They told him take it home and call the help line. After quite a row he left it in the middle of the store and went to the front of the line of check outs, called the attention of every one in the store (a busy week end after noon and 20 or more tills) and explained at the top of his voice the issue. People started leaving and not buying goods. The manager got quite upset and said he could call the police for these actions but if he agreed to shut up he would allow him to take a new TV home there and then. Don't think I would have the nerve to do that tho my self.
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