Currys and 5 year warranty question

[Freddy]

I have been reading some reports of some 5 year warranty only being a year on Currys, can anyone confirm this or not? When I look at my order on the website it doesn’t say how long the warranty is for. I guess it’s 5 years because that’s what it said when I bought the TV, but was just looking for double confirmation. I should probably stop worrying but there you go. Thanks

 

[bigboss]

Check your order email or invoice.

 

[buzz_lightclick]

Which TV have you gone for? Most TVs there have 5 year warranties included.

 

[Al ears]

I have been reading some reports of some 5 year warranty only being a year on Currys, can anyone confirm this or not? When I look at my order on the website it doesn’t say how long the warranty is for. I guess it’s 5 years because that’s what it said when I bought the TV, but was just looking for double confirmation. I should probably stop worrying but there you go. Thanks

Edited by mod...
I have never owned a TV that has not lasted more than five years......
Please point us towards these reports you have read as I feel we need to back up any accusations like this.
Slagging off a stockist without substantiation is not a good idea.

 

[Freddy]

Check your order email or invoice.

I deleted the email and on the invoice it doesn’t say.

 

[Freddy]

Which TV have you gone for? Most TVs there have 5 year warranties included.

It’s the same LG 77C1 OLED bought 2 and a half months ago.

 

[Freddy]

If you are concerned about a TV only having a one year warranty then I suggest you stop buying new TVs.
I have never owned a TV that has not lasted more than five years......
Please point us towards these reports you have read as I feel we need to back up any accusations like this.
Slagging off a stockist without substantiation is not a good idea.

It’s none of your business whether I buy a new TV on not so stick your nose back in! I have only bought one TV in the last 3 years not that’s it’s any of your business!

 

[bigboss]

If you are concerned about a TV only having a one year warranty then I suggest you stop buying new TVs.
I have never owned a TV that has not lasted more than five years......
Please point us towards these reports you have read as I feel we need to back up any accusations like this.
Slagging off a stockist without substantiation is not a good idea.

There are a few reports:

Currys denying 5 year warranty on OLED LG TV | hotukdeals

www.hotukdeals.com

 

[Freddy]

There are a few reports:

Currys denying 5 year warranty on OLED LG TV | hotukdeals

www.hotukdeals.com

Yes, that’s the reports I read. Thanks bb.

 

[bigboss]

Yes, that’s the reports I read. Thanks bb.

I think you should've posted that thread in response to Al ears. There's no point in getting annoyed.

 

[Freddy]

I think you should've posted that thread in response to Al ears. There's no point in getting annoyed.

It was late and I couldn’t find it despite spending some time looking for it. I didn’t like the way Buzz and Al Ears spoke to me either like I had done something wrong when clearly I hadn’t.

 

[Al ears]

It was late and I couldn’t find it despite spending some time looking for it. I didn’t like the way Buzz and Al Ears spoke to me either like I had done something wrong when clearly I hadn’t.

Apologies if it came over that way. I assumed people looked into warranties etc before they purchased a TV.
Are you saying they were sold by Currys with a five year warranty that they then reneged on?
From a brief look at the report it seems the manufacturers warranty expired after one year any other form of warranty (4 years) must have been applied by Currys themselves and there is no indication that this had expired

 

[Freddy]

Apologies if it came over that way. I assumed people looked into warranties etc before they purchased a TV.
Are you saying they were sold by Currys with a five year warranty that they then reneged on?
From a brief look at the report it seems the manufacturers warranty expired after one year any other form of warranty (4 years) must have been applied by Currys themselves and there is no indication that this had expired

Currys don’t include on their invoice whether the 5 year warranty actually exists or not. I bought it with a 5 year warranty on the page but some other people thought they had too but when questioned it with Currys they have said it’s just a one year warranty.

I was merely only asking the question how are suppose to tell and not implying anything else. I hadn’t said I bought another TV which you and Buzz accused me off. Its little wonder why I think people troll me!

 

[Al ears]

Currys don’t include on their invoice whether the 5 year warranty actually exists or not. I bought it with a 5 year warranty on the page but some other people thought they had too but when questioned it with Currys they have said it’s just a one year warranty.

I was merely only asking the question how are suppose to tell and not implying anything else. I hadn’t said I bought another TV which you and Buzz accused me off. Its little wonder why I think people troll me!

Again apologies, it wasn't you I meant in my comments but anyone who goes out to buy an expensive TV, or any kit for that matter.
I cannot understand anyone who spends that sort of money and who doesn't have clear information on warranty on that bit of equipment.
That said I find it odd that Currys don't state it on the sales invoice.
Good job I don't buy stuff from Currys.....

 

[Freddy]

Again apologies, it wasn't you I meant in my comments but anyone who goes out to buy an expensive TV, or any kit for that matter.
I cannot understand anyone who spends that sort of money and who doesn't have clear information on warranty on that bit of equipment.
That said I find it off that Currys don't state it on the sales invoice.
Good job I don't buy stuff from Currys.....

It’s ok Al, I know you and Buzz don’t mean anything by it. A lot of the time it has a knock on effect certain comments though. Its the first time I bought a TV from Currys and was hoping it would be a positive experience, I will have to contact Currys to ask the how it works exactly hoping for the best. I should be fine it said a 5 year warranty on the page which I purchased the TV. Cheers.

 

[bigboss]

It’s ok Al, I know you and Buzz don’t mean anything by it. A lot of the time it has a knock on effect certain comments though. Its the first time I bought a TV from Currys and was hoping it would be a positive experience, I will have to contact Currys to ask the how it works exactly hoping for the best. I should be fine it said a 5 year warranty on the page which I purchased the TV. Cheers.

Make sure you take a screenshot and a printout of the page where it says 5 year warranty.

 

[Freddy]

Make sure you take a screenshot and a printout of the page where it says 5 year warranty.

https://www.currys.co.uk/products/lg-oled77c14lb-77-smart-4k-ultra-hd-hdr-oled-tv-with-google-assistant-and-amazon-alexa-10221356.html

I will take a photo, but I paid a lot less than this price.

 

[Al ears]

https://www.currys.co.uk/products/lg-oled77c14lb-77-smart-4k-ultra-hd-hdr-oled-tv-with-google-assistant-and-amazon-alexa-10221356.html

I will take a photo, but I paid a lot less than this price.

Whatever price you paid shouldn't affect warranty length.

 

[Freddy]

Whatever price you paid shouldn't affect warranty length.

Everything is great then. Cheers guys.

 

[Freddy]

The other reason I wanted to triple check on warranty was because I have decided to use my OLED in vivid mode, which brings increased risk of screen burn. LG decided on lower the brightness of my model the C1 and the previous model the CX, during the day this means the screen can look rather dull and reflective during daylight. So I have decided to use vivid mode to combat this and it’s working great.

The black levels are now the best I have seen they are glowing pure black and the colours are really bright too. Perhaps I should’ve bought an EVo panel but they were too expensive.

 

[bigboss]

The other reason I wanted to triple check on warranty was because I have decided to use my OLED in vivid mode, which brings increased risk of screen burn. LG decided on lower the brightness of my model the C1 and the previous model the CX, during the day this means the screen can look rather dull and reflective during daylight. So I have decided to use vivid mode to combat this and it’s working great.

The black levels are now the best I have seen they are glowing pure black and the colours are really bright too. Perhaps I should’ve bought an EVo panel but they were too expensive.

Screen burn won't be covered by warranty though.

 

[Freddy]

Screen burn won't be covered by warranty though.

Yep, I realise that but if you say your screen has a fault then they will probably get someone to look at it. Or I will pay the money for a replacement screen it won’t be that much.

 

[buzz_lightclick]

Hi Freddy, like Al I assumed you had bought a new tv by the way you worded your opening post. Normally warranty questions come around the time of purchase.
I was just curious as to what you had bought, no accusations intended at all.
A phone call or email to Currys should hopefully resolve your concerns.

 

[Freddy]

Hi Freddy, like Al I assumed you had bought a new tv by the way you worded your opening post. Normally warranty questions come around the time of purchase.
I was just curious as to what you had bought, no accusations intended at all.
A phone call or email to Currys should hopefully resolve your concerns.

Cheers Buzz. Good to see you posting too.