After 40 trouble free years with my Michell Transcriptors I purchased a Clearaudio Concept with MM in October, following some advice from members and also because it was "Plug and Play",so easy to setup. The unit arrived and unfortunately the left hand channel had no signal. Before contacting the dealer I metered the leads and found all ok up to the cartridge. So contacted the dealer ,by the way I live in Spain, who told me it had to go back to the distributor for repair. I wasn,t happy about this as the unit was new and I felt I could demand a replacement but after numerous emails it was sent back and returned to me as fixed .I checked the cartridge tracking force today and found it was set at 4.4gms by the distributor, absolutely shocked at this I changed it to 2.4gms in line with manufacturers settings,only to find that now when the needle was lowered onto the record it slid backwards off the record. Have looked at everything but cannot see why this is . The minimum setting I can get away with for the needle to stay on the record without slipping backward is 3.5gms.I have completely lost confidence in the distributor ,can anyone shed any light on what might be the cause. I would point out unit is perfectly flat and wall mounted, have used both Ortofon and electronic stylus gauges to test accuracy. Am I missing something simple I thought these turntables were supposed to be plug in and away you go.
Cheers
Cheers