BlueSound 4.0 OS update - a total road crash

[Schafseckel]

So the new Bluesound 4.0 OS is a total cluster. It looks like a really badly tested piece of firmware that has not been tested properly and has been pushed out prematurely.

Following the update my Bluesound Node is unable to access my networked music library so is now useless as a network music player. Here is something equally useful:


The Bluesound community forums are absolutely swamped with posts complaining about the bugs in the firmware. Some have hardware that is bricked and others have found multiple flaws in the release. It seems that Bluesound focused all their software development efforts on the new UI (which is admittedly an improvement) and not on Regression Testing. So they've successfully got their user base to do this on their behalf.

Support tickets have been raised and the stock response from Bluesound is a holding message that says:

"Our apologies - due to the overwhelming excitement over BluOS 4.0, we are seeing a higher volume of calls but have been working even harder than expected here at The Bluesound Support Crew!

So rather than make a public admission that they've screwed up and setting some realistic expectations with their customer base on their fix timelines they are coming up with this BS.

I'm not sure how large their user base is, but I feel this needs some higher exposure than just their community forums.

Anyone else having problems or am I being a bit of a drama queen expecting my networked music player to be able to access my networked music?

 

[12th Monkey]

Bluesound 4.0 OS is a total cluster

I understand your frustration, but please mind your language as per forum rules.

 

[davidf]

Hmmm, first post as well. Not a Sonos employee by any chance?

 

[Schafseckel]

Hmmm, first post as well. Not a Sonos employee by any chance?

Nope! Never felt the need to post here, just frustrated with the response from Bluesound.

 

[Gray]

The sort of experience that makes me glad I use a Raspberry Pi and Volumio.
Works great, but wouldn't be the end of the world if it didn't.....would probably just move to a Wiim product.

 

[daveh75]

The sort of experience that makes me glad I use a Raspberry Pi and Volumio.
Works great, but wouldn't be the end of the world if it didn't.....would probably just move to a Wiim product.

Wouldn't happen though. There are countless alternatives to Volumio!

 

[davidf]

The sort of experience that makes me glad I use a Raspberry Pi and Volumio.
Works great, but wouldn't be the end of the world if it didn't.....would probably just move to a Wiim product.

Although at this point, we don’t know if it’s something that affects all Bluesound owners, rather than just an isolated incident. I’ve not had anyone contact me yet with an issue.

 

[James105]

So the new Bluesound 4.0 OS is a total cluster. It looks like a really badly tested piece of firmware that has not been tested properly and has been pushed out prematurely.

Following the update my Bluesound Node is unable to access my networked music library so is now useless as a network music player. Here is something equally useful:
View attachment 5456

The Bluesound community forums are absolutely swamped with posts complaining about the bugs in the firmware. Some have hardware that is bricked and others have found multiple flaws in the release. It seems that Bluesound focused all their software development efforts on the new UI (which is admittedly an improvement) and not on Regression Testing. So they've successfully got their user base to do this on their behalf.

Support tickets have been raised and the stock response from Bluesound is a holding message that says:

"Our apologies - due to the overwhelming excitement over BluOS 4.0, we are seeing a higher volume of calls but have been working even harder than expected here at The Bluesound Support Crew!

So rather than make a public admission that they've screwed up and setting some realistic expectations with their customer base on their fix timelines they are coming up with this BS.

I'm not sure how large their user base is, but I feel this needs some higher exposure than just their community forums.

Anyone else having problems or am I being a bit of a drama queen expecting my networked music player to be able to access my networked music?

Although at this point, we don’t know if it’s something that affects all Bluesound owners, rather than just an isolated incident. I’ve not had anyone contact me yet with an issue.

All mine updated fine

 

[Schafseckel]

Although at this point, we don’t know if it’s something that affects all Bluesound owners, rather than just an isolated incident. I’ve not had anyone contact me yet with an issue.

If you look at the BlueSound community / forums you can see it's far from an isolated incident.

 

[davidf]

If you look at the BlueSound community / forums you can see it's far from an isolated incident.

Well we have two who have taken part in this thread - one with an issue, one without, so it’s not a blanket issue affecting everybody.

 

[nads]

Mine works just the same as before.

Still some features it is missing that I would like to see.

most of the issues I have seen seem to be people not reading the release notes.

 

[KevinM]

Thought my speakers had developed a fault. Awful treble distortion, increased volume and general fuzziness.

It took me at least ten hours, including time spent speaking without success to Monitor Audio and Apple, to look again and question a device named NodeBT that had appeared in my iPhone settings.

I asked my iPhone to forget NodeBT and found a setting in the Bluesound app that allowed me to switch off Bluetooth.

Problem solved.

Haven't proved it (coz I'm not going to have anything to do with the Bluesound app again) but I think that, in effect, I was sending music from my iPhone music player by both Bluetooth and Airplay.