Vladimir
New member
Electro said:If by some chance there was a problem under warranty or indeed even if the warranty had expired all that you would have to do phone up and arrange to send it back by courier for repair , I have done this several times with other brands of equipment ( not Electro *smile* ) and it was no hassle at all , why would it be any more complicated with Abrahamsen equipment .*smile*
Well sending it back to Norway might come at a larger cost than within UK. £138.36 one way ticket, to be exact.
Here where I live Roksan does not want me to ship a faulty amp back to the UK. The dealer just picks up the tab for a local repair shop. Why else get large chunk of Roksan's money? That's why the dealers exists, not just to sell things but also provide support.
So if Abrahamsen has no dealers in the UK, you have to send the unit to Norway to get inspected and repaired or replaced if applicable.
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Warranty terms and conditions
1.ABRAHAMSEN© by ECS Holding warrants that all products will be free from any defects in matrials and/or workmanship for a period of to(2) years from the purchase date, five(5) if you have completed the warranty registration.
2.The extended warranty service is only available to the orginal consumer, who purchased this product directly from the retail dealer, and it can not be transferred.
3.During the warranty service, ABRAHAMSEN© by ECS Holding may repair or replace this product at its own option at no charge to you for parts or labor in accordance with this limited warranty.
4.This warranty does not apply to the damages that occurred under the following conditions:
4.1.Instead of operating in accordance with the user’s manual. Any abuse or misuse of this product.
4.2.Normal tear and wear.
4.3.The product has been altered or modified in any way.
4.4.Damage which may have been caused either directly or indirectly by another product / force / etc.
4.5.Abnormal service or repairing by anyone other than a qualified person or technician. And in such cases, all the expenses will be charged to the buyer.
5.In no event shall ABRAHAMSEN© by ECS Holding be liable for any incidental or consequential damages. Some countrys do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
6.This warranty gives you the specific rights, and these rights are compatible with this country laws, you may also have other statutory rights that may vary from country to country.
Returns policy1.Shipping and handling charges are not refundable. We are not responsible for any shipping charges of products being returned to us.
a.All returned products must be in its original mint and clean condition. Returns on damaged, scratched, or otherwise 'played with' products will not be accepted.
b.All returns must include all the factory accessories which come with the item.
c.With your return, enclose this original receipt or a copy of it. Also include a brief letter of explanation of why the product is being returned and state your request for either a refund or an exchange. Include the authorization number on this letter, and on the outside of the shipping box.
2.If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping cartons, and email ABRAHAMSEN© by ECS Holding immediately.
3.We reserve the right to limit quantities. Pictures are for illustration purposes only. We are not responsible for typographical errors.