Am I wrong to expect a refund after 7 months of ownership

[Q5]

That looks like it has taken quite a bashing, simply removing and plugging in a lead should not have caused that amount of damage, especialy the big chip around the HDMI in socket.

Maybe that is why your lead was damaged.

 

[bigboss]

That looks like it has taken quite a bashing, simply removing and plugging in a lead should not have caused that amount of damage, especialy the big chip around the HDMI in socket.

Maybe that is why your lead was damaged.

 

 

 

I would disagree. 3 out of my 6 3D glasses' charging ports have been damaged within 12 months, to the point that they don't charge anymore. This will happen with normal use, and the amount of changing cables. This wouldn't have been the case at all if the Darbee had worked perfectly from the beginning.

 

[Q5]

That looks like it has taken quite a bashing, simply removing and plugging in a lead should not have caused that amount of damage, especialy the big chip around the HDMI in socket.

Maybe that is why your lead was damaged.

I would disagree. 3 out of my 6 3D glasses' charging ports have been damaged within 12 months, to the point that they don't charge anymore. This will happen with normal use, and the amount of changing cables. This wouldn't have been the case at all if the Darbee had worked perfectly from the beginning.

I will have to disagree with your disagree, it is quite hard to chip the case like he has when plugging a cable in.

It looks like the cable plug has hit it with force.

The socket itself looks unbroken which seems to be the point your making about your glasses.

Perhaps I am over careful.

 

[davidvann]

+1 BB

if Ellisdj didn't have to keep unplugging every 5 minutes it probably wouldn't be marked at all ,knowing Ellisdj ,I know for a fact he takes the upmost care of his system it's his pride and joy.on visits to his home he has mentioned that he gets frustrated that darbee cuts out on regular occasions,which I can imagine it's very frustrating when you're in a middle of a movie.

 

[macdiddy]

and to be frank I am shocked at the pictures that ellisdj has posted, this piece of equipment is now junk and if found to be working when sent back cannot be re-sold (even via ebay) so the supplier will have to put it at a loss.

At the start of this thread I was with the side of ellisdj but now after seeing those pictures I am firmly on the side of the supplier and as regards to giving a refund I am on the side of no I'm afraid.

*nea*

 

[Series1boy]

You ought to see the state of the back of my denon BD player around the hdmi port, it's a right mess due to a tight fiddly fit..

remember the signal is digital so it should ether work or not and not intermittently as ellisdj is experiencing.. I'm my professional opinion as an ex PC service engineer, it will be the components within the darbee failing and the connections or cable. If it was all analogue, then yes it could be the cable or connections as this relies on the cable/plug integrity at 100%.

 

[Series1boy]

and to be frank I am shocked at the pictures that ellisdj has posted, this piece of equipment is now junk and if found to be working when sent back cannot be re-sold (even via ebay) so the supplier will have to put it at a loss.

At the start of this thread I was with the side of ellisdj but now after seeing those pictures I am firmly on the side of the supplier and as regards to giving a refund I am on the side of no I'm afraid.

*nea*

if it had worked in the first place then the darbee wouldn't be in this condition would it; it would be mint because there would have been no need to try swapping the connections. This is obvious!

 

[macdiddy]

Darbeevisions website, makes interesting reading especially the reasons for not replacing the item.

http://www.darbeevision.com/warranty

*scratch_one-s_head*

 

[Frank Harvey]

The marks on the casing of the Darbee are a non issue - many end user's products have scratch marks around the HDMI connections due to being in tight spaces, not being able to see the connection clearly, or just through general carelessness. It is whether the HDMI connection itself has sustained any damage. If not, the case scratches don't change a thing.

 

[ellisdj]

Its interesting reading the comments on this.
If you look at the hdmi out that is the socket the damaged hdmi cable was in - the long run to the pj. So its no reflection on that. Whats happened is every time i have had to pull power or the hdmi cable in and out i have to lay on the floor reach through by my center speaker where there is very limited space other cabling power and speaker and try and do this without clear eyes on what i am doing. The whole system is designed from a hdmi point of view to be set and forget. The darbee was placed out of the way as i wasn't expecting to be doing this. I pulled it out to be accessible best i could but there was only so much i could do.

Q5 over the next month pull the power on your darbee 50 times in the dark and the hdmi input cable 20 times and see if there is not a fair few scratches on yours after.

Maybe some people don't but my cinema room is a bat cave with all the kit area covered in black velour. Cant hold a torch and use both hands.

I am at fault for not returning the darbee earlier i hold my hands up to that. Truth is i dont want to send it back but i still think there is a very good chance its not working 100% and hasnt since the start hence my problems that are apparently not common to the unit. Bear in mind i have watched a ton of films just fine but higher bit rate 50hz content from both blu ray and streaming from memory caused the issues more. Maybe there is something in that in terms of the internals?

I was under the impression by what allan said in an email they were common problems with the unit and long hdmi cables. I dont think he mesnt that but that is what i interpreted him to mean.

So i didnt return for a replacement as what would have been the point as the new one would be the same. Thats even more unfair to the retailer.
So months of messing around at just one end you can clearly see in cinema room conditions has marked the unit as shown, its certainly not been intentional.
I just want to make clear ny current home cinema is in the 40k+ cost range and i have bought loads of kit before this. I have had problems with kit before but never once asked for a refund on anything. I am not that sort of person. I asked for it out of the stress of the other hdmi breaking which if you have cable properly installed then you understand the grief if changing that its not straight forward.

I started the thread as i felt maybe i was being unreasonable quite a few people can see where i am here. Most of them have never met me but just know how serious i am about all this stuff. Probably the most serious man you will meet

 

[bigboss]

The seller was notified of the issue from day 1. It was the seller's advice to unplug and replug.

 

[Q5]

"I think he may have also broken the data protection act by naming his customer Terry if this is ellisdjs real name.

Just a note here:

The data protection law was not broken, Ellisdj (Terry) posted the youtube links and his name is there to see and in the public domain.

 

[buzz_lightclick]

I've only quickly read through this but I think the only mistake EllisDJ has made was not returning the unit when he first noticed and reported the issue. I assume he would have been sent a replacement then, and if the new one still had the same problem we would know that it was not compatible within his setup, rather than the item being faulty itself. Then I think he could have returned the second one for a full refund.

 

[ellisdj]

Hi Buzz I agree but it wasnt as straight forward as that.

Intitially I was asking and explaining - are these problems a sign of a faulty unit - never once did I get the answer we have never heard of those problems before so yes the unit might be faulty let us check it. Instead I was given the answers of the cable is likely the fault or other things in your system. Also others have had the same problem and upgraded to the better box for more money and that fixed their problems. You should upgrade

So put yourself in my shoes at the time - you can watch a lot of content fine but your getting the odd drop out - you would think the same as me no point replacing the unit as it will be the same with a new one

I was watching Sons on Anarchy when I bought it - and I had arranged to return it to Allan to do the upgrade to the 5100 at the difference in price and I planned to do so once I had finished the last season - however for about the last 10 hours so pretty much a full season it went without a hiccup, I emailed Allan explaing this and and said I wasnt sending it back - the real reason was 2 fold one I didnt want to spend any more on it really as I wanted a UHD blu ray player in the near future and thought darbee would be in the oppo when it came out and I didnt want to have another big box with limited rack space + my focus was shifting to the music side of my system so I wasnt thinking about it as it had been ok - I thought great its cracked some how

At the time there was no refund offered and I wasnt thinking about it, that was a mistake - it was sending it back to cost me more money to get an upgraded unit - but I didnt really want to pay out more - can you see why I didnt - that wasnt me suggesting it - that was me being lead by Ideal AV to think that would fix the issue - I am sure it would.

After a couple of months focussing on the music side of the system - so listening to more music I watched some more box sets and started getting the problems again Walking dead, game thrones just recently with Luke Cage its got ridiculous and thats whats been the catalyst to all this. I started conttacing Ideal AV again in Nov, a couple of months later

So yes I was wrong not to send it back - but that was following guidance as I saw it from Ideal AV - whether it was meant that way or not I have posted up the messages I think you can see why I thought as i did. Not straight forward at all - it was never going to be a refund or direct replacement it was a replacement that would cost me more moneu

This is the message I sent to Allen explaining the above. This is where Allan has his biggest point as I said the unit was working perfectly - but if you read the full message I think its clear what my intentuions were, I hope anyway

That is why when I contacted him and said its got so bad I have had to do so much to try and get the picture back on its damaged another cable I said I would like to do what I should have done at the start and return it for a refund. I thought he would understand where I am with this but he doesnt seem to. I have been trying to explain - its not always easy in just words

Happy New Year

 

[Series1boy]

"I think he may have also broken the data protection act by naming his customer Terry if this is ellisdjs real name.

Just a note here:

The data protection law was not broken, Ellisdj (Terry) posted the youtube links and his name is there to see and in the public domain.

like I said I wasn't sure, but thanks for clarifying this.

 

[bigboss]

Hi Buzz I agree but it wasnt as straight forward as that.

Intitially I was asking and explaining - are these problems a sign of a faulty unit - never once did I get the answer we have never heard of those problems before so yes the unit might be faulty let us check it.  Instead I was given the answers of the cable is likely the fault or other things in your system.  Also others have had the same problem and upgraded to the better box for more money and that fixed their problems.  You should upgrade

So put yourself in my shoes at the time - you can watch a lot of content fine but your getting the odd drop out - you would think the same as me no point replacing the unit as it will be the same with a new one

I was watching Sons on Anarchy when I bought it - and I had arranged to return it to Allan to do the upgrade to the 5100 at the difference in price and I planned to do so once I had finished the last season - however for about the last 10 hours so pretty much a full season it went without a hiccup,  I emailed Allan explaing this and and said I wasnt sending it back - the real reason was 2 fold one I didnt want to spend any more on it really as I wanted a UHD blu ray player in the near future and thought darbee would be in the oppo when it came out and I didnt want to have another big box with limited rack space + my focus was shifting to the music side of my system so I wasnt thinking about it as it had been ok - I thought great its cracked some how

At the time there was no refund offered and I wasnt thinking about it, that was a mistake - it was sending it back to cost me more money to get an upgraded unit - but I didnt really want to pay out more - can you see why I didnt - that wasnt me suggesting it - that was me being lead by Ideal AV to think that would fix the issue - I am sure it would.

After a couple of months focussing on the music side of the system - so listening to more music I watched some more box sets and started getting the problems again  Walking dead, game thrones just recently with Luke Cage its got ridiculous and thats whats been the catalyst to all this.  I started conttacing Ideal AV again in Nov, a couple of months later

So yes I was wrong not to send it back - but that was following guidance as I saw it from Ideal AV - whether it was meant that way or not I have posted up the messages I think you can see why I thought as i did.  Not straight forward at all - it was never going to be a refund or direct replacement it was a replacement that would cost me more moneu

This is the message I sent to Allen explaining the above.  This is where Allan has his biggest point as I said the unit was working perfectly - but if you read the full message I think its clear what my intentuions were, I hope anyway 

That is why when I contacted him and said its got so bad I have had to do so much to try and get the picture back on its damaged another cable I said I would like to do what I should have done at the start and return it for a refund.  I thought he would understand where I am with this but he doesnt seem to.  I have been trying to explain - its not always easy in just words

Happy New Year 

 

You have been honest ellisdj, and made it clear in that message to Allan in July that you wanted more time. If Allan agreed to it, he will honour it.

I think you should let Allan assess the unit himself and see what he says. If your system works perfectly fine after taking Darbee out of the equation, the issue is either with Darbee or its compatibility (they never advertised incompatibility).

 

[ellisdj]

Cheers BB i will hopefully get a chance today just to make sure. I would feel pretty silly now but i would still say so.

I was thinking about it last night. I just want to say i have not been pointing a finger at ideal. I think he has not been aware of the severity of my issue. He is thinking if its that bad i would have sent it back ages ago. I think he was trying to help at the time also.
Hopefully he can see where i was at the time and how i thought we were on the same page and was shocked when all of a sudden we wasnt.

Happy New Year

 

[avole]

I'm guessing that many people reading this thread would thing the same, but you'd have been much better off sending the unit back as soon as the problems started manifesting themselves rather than vacillating. Certainly, you liked the unit, but I'm sure you could have lived without it for the time it took for a replacement to come to you.

I'm sure you and your supplier will came to a suitable arrangement, but I'm not sure plastering the affair all over the internet helps either you or the supplier. Personally, I always ring as soon as I find a problem, and the matter is settled within days. Sometimes the supplier wants to test, which is completely understandable, sometimes they send a new device out immediately. Sometimes they've discovered the problem was user error, it happens, and everything has been settled amicably, albeit with a slightly red face on my part.

I'm not being critical of yourself or the supplier, but it does seem the root of the problem lies in it being allowed to drag on so long.

 

[ellisdj]

I agree i hold my hands up to being at fault there.

I think the reason i took the situation so personally is that i had been putting up with the grief and just getting on with it saving anyone any hassle. It got so bad i tried to get help from darbee no response. I had contacted allen a couple of weeks before saying its got really bad so i have contacted darbee for help.

It got to the point where i cant keep using it anymore even if i want to and i reacted in such a way when the hdmi broke.

At that point i probably just needed a cuddle type response and offer of some help for doing that. I felt like i received EDIT - more of a untrusting toned reply instead and that is where we are.

 

[ellisdj]

I have watched as much content as i can this evening i have mananged 3 1/4 episodes of luke cage on netflix with no problems now the darbee is out. I was not getting through 2 episodes without problems with the darbee in so while its not 100% conclusive it confirms my thoughts on the cause of my problems and its not been a coincidence situation with another bit of kit going faulty at the same time.

 

[Q5]

I have watched as much content as i can this evening i have mananged 3 1/4 episodes of luke cage on netflix with no problems now the darbee is out. I was not getting through 2 episodes without problems with the darbee in so while its not 100% conclusive it confirms my thoughts on the cause of my problems and its not been a coincidence situation with another bit of kit going faulty at the same time.

Am i right in saying that you are not using thr Hybrid HDMI.

 

[ellisdj]

I can't is damaged i had to buy another 10m hdmi that is just running along the floor and up the wall to the pj.
I am using this as a temp measure until i get everything sorted. The shorter cable didnt make any difference to the problems i was having

 

[Q5]

I can't is damaged i had to buy another 10m hdmi that is just running along the floor and up the wall to the pj. I am using this as a temp measure until i get everything sorted. The shorter cable didnt make any difference to the problems i was having

Are the issues only with Netflix

 

[ellisdj]

No i have had it do it with blu ray as well and also with no content just when turning the system on.
I had to power up in a certain order to get picture from cold otherwise nothing

I dont recall it doing it during a movie i watched 3 movies fine over this xmas but putting on 1080p 50 or 60hz content not sure what it is luke cage on netlfix using my blu ray player as the source and i was getting drop outs quite frequently and consistently so much so you couldnt watch it.
Thats why i watched as much of it as I could yesterday as if anything was going to cause a drop out that would.

Also watched the shallows this afternoon no problems with the darbee out obviously its packed up will send it back probably tomorrow

 

[ideal av]

The seller was notified of the issue from day 1. It was the seller's advice to unplug and replug.

and the buyer was notified from day 1 that it would be exchanged with a brand new unit if it was returned and proved to be faulty several times