After Sales Warranty/Service

[Al ears]

It's a pity more manufacturers don't give a nice 20 year transferable warranty like PMC speakers and Bryston .

I completely agree. My Krell CD player has needed one £180 service in eighteen years, the amp is untouched, and the speakers needed a terminal block replacement after about a decade as the original plastic frame had cracked - I recall it was about £140. Had these items been Roksan, they would have cost me £5400, rather than £320!

Sadly, this idea is just profiteering. They should give a minimum five year warranty on anything.

Sorry but how do you come to £5400?

Because he's rubbish at maths? Surely £3600? (2 items at £100 per annum over 18 years).

 

[nopiano]

It's a pity more manufacturers don't give a nice 20 year transferable warranty like PMC speakers and Bryston .

I completely agree. My Krell CD player has needed one £180 service in eighteen years, the amp is untouched, and the speakers needed a terminal block replacement after about a decade as the original plastic frame had cracked - I recall it was about £140. Had these items been Roksan, they would have cost me £5400, rather than £320!

Sadly, this idea is just profiteering. They should give a minimum five year warranty on anything.

Sorry but how do you come to £5400?

3 items x £100 x 18 years. But now I see it is meant to be regardless of number of units. So, only £1,800. Apologies for the misunderstanding! ( It still means I have £1,480 towards my next purchase... )

 

[drummerman]

It's a pity more manufacturers don't give a nice 20 year transferable warranty like PMC speakers and Bryston .

I completely agree. My Krell CD player has needed one £180 service in eighteen years, the amp is untouched, and the speakers needed a terminal block replacement after about a decade as the original plastic frame had cracked - I recall it was about £140. Had these items been Roksan, they would have cost me £5400, rather than £320!

Sadly, this idea is just profiteering. They should give a minimum five year warranty on anything.

Sorry but how do you come to £5400?

Because he's rubbish at maths? Surely £3600? (2 items at £100 per annum over 18 years).

Its £100/year no matter how many Roksan items you have (not per item). In this particular instance he said assuming both were Roksan products.

That would total £1800 over 18 years. It's still substantially more than the repairs he carried out.

Now to some that may still be a 'ripp-off' ... others, particularly those with high value/top end products such as their turntables perhaps even add a cd player which we all know can go wrong ... . Not everyone lives for decades in the same place, uses the same cartridge, is confident of doing these things themselves ... .

If I had a ten thousand pound amplifier I'd be quite happy to have it fully checked out, serviced/adjusted if necessary (things drift, yes even on solid state products) once a year/couple of years at no cost to myself. Same with a turntable etc etc.

Not for everyone but I personally think there is a place for it.

This 'service agreement' is not unique to the hifi industry and in many cases has proven successful.

I guess I'm the only one here that can see any point in it ... for some yet there are folks on here that complain if they have to pay a couple of hundred quid for even 'small' repairs 🙂

 

[drummerman]

It's a pity more manufacturers don't give a nice 20 year transferable warranty like PMC speakers and Bryston .

I completely agree. My Krell CD player has needed one £180 service in eighteen years, the amp is untouched, and the speakers needed a terminal block replacement after about a decade as the original plastic frame had cracked - I recall it was about £140. Had these items been Roksan, they would have cost me £5400, rather than £320!

Sadly, this idea is just profiteering. They should give a minimum five year warranty on anything.

Sorry but how do you come to £5400?

3 items x £100 x 18 years. But now I see it is meant to be regardless of number of units. So, only £1,800. Apologies for the misunderstanding! ( It still means I have £1,480 towards my next purchase... )

Fair enough but I have a friend with a very old Naim system. He loves it and has no intention to change. There are probably quite a lot of people out there like that. Forums naturally attract box swappers, most sane individuals keep well away 🙂.

Sometimes things don't have to be rational (unless you are TrevC in which case they have to be. I kind of like to imagine our fella like Sheldon out of BigBang 🙂 ). Look at vintage cars and what owners often spend to keep them running. Important is that the parts are available and, if DIY mechanics is not an option, there is a capable inidividual that can carry the work out.

 

[Jota180]

But you should get 15 years out of an amp no problem, that's one service in 30 years of ownership. That's not worth 3 grand.

Save those £100 and if something breaks down, dip into the money you saved. If nothing breaks down you'll end up with a tidy sum to buy new equipment then sell the old, ahem 'vintage', gear to some dafty on Ebay for more than you paid for it!

 

[nopiano]

I would certainly welcome knowing a few independent repair specialists but I guess it is hard to be expert at so many different makes and models. I'd love to get an old Dual turntable repaired.

You do tend to see those who specialise in old Quads, for example, or offer upgrades. But I imagine the overheads and margins make it hard to be successful.

 

[drummerman]

But you should get 15 years out of an amp no problem, that's one service in 30 years of ownership. That's not worth 3 grand.

Save those £100 and if something breaks down, dip into the money you saved. If nothing breaks down you'll end up with a tidy sum to buy new equipment then sell the old, ahem 'vintage', gear to some dafty on Ebay for more than you paid for it!

Ohhh, you lot have a talent to make it sound worse than it is 🙂 (and are somewhat challenged at maths) ... mind, its not my strong point either but if you take 30 years as an example ... its actually two services ... give or take a day! That is if we accept your example of a check-up every 15 years. I am pretty certain though that if you paid your 100quid a year, you'd have it checked/serviced more frequently.

Again, you (as others) forget that some may have a Roksan turntable, Roksan CD player, Roksan amplifier, Roksan power amplifier ... ladidadida.

However, I know when to accept defeat ... now probably being a good time 🙂

... and anyhow, where is that darned company I so stoically defended to make their point on here?