Hello Josh (Jmanges)
We're really sorry that you feel that our product and service let you down. We're a very small team here, trying to do a decent job of creating unique and interesting tech, at a competitive price with little resource, however this is no excuse. Occasionally things can slip through our net and it would appear that your issue has, I believe your email was marked as resolved when it wasn't so.
We were unaware of your feelings untill we came across this post / thread over the weekend, so we've created an account to try and answer you directly, and honestly. Frankly I can only apologise for the delay in getting back to you.
I had a look back through our orders, and located your name, and order details. I can see you had a White set of woodbuds, sadly we're out of stock currently (we're making more but it takes us a while) so instead I've sent you out a new set of Black Woodbuds.
You should (by the time you read this) have your new buds, and I hope they are much improved. Should you have any issues again please contact us on the email address on our site, we work to get back to everyone within 24 hours, and I can only apologise for not resolving all this faster, it doesnt reflect who we are and the service we provide.
Thanks again for visiting our site, buying our products, and joining our journey, we don't take it for granted.
-Chris
Founder
Woodbuds