Where do I stand - Can anyone help?

[Peter Bleakley]

Got a situation.

Bought a Teac DRH300DAB DVD player in April this year from Empire Direct. It developed a fault after a couple of months so I sent it back. They had it for 7 weeks! They sent it back to me, fixed. Within two weeks it developed the same fault, so I sent it back again two weeks ago. Just had a message from the engineer saying that they can't find the fault.

Obviously it's got a fault as I wouldn't have sent it back, but if they can't find it, what do I do? I don't want it back as it is, but they won't refund or exchange as they can't find the fault.
Pretty soon they will have had it longer than me!!

Any ideas would be gratefully received.

 

[Andy Clough]

Hi Peter, what is the fault exactly?

 

[Peter Bleakley]

It freezes after about 5 seconds. You can't eject the disc or stop it. You have to turn the unit off and start again. Usually the second time it's OK. But occasionally it takes a few goes. It doesn't do it all the time but I guess about 80% of the time it freezes. I can hear the disc spinning but the picture and unit is frozen.

 

[nads]

is it on one disc or all discs?

did you send it back with the disc inside?

 

[Peter Bleakley]

It seems to be any disc.

At first I thought it might just be one disc but I've tried 5 or 6 and it's the same. We didn't have any problems using the same discs on an older Sony player.

 

[Anonymous]

My sister had a similar problem once when her JVC micro system went on the blink. Can't remember what the fault was exactly, but it was intermittent and the retailer (a big chain, begins with C, not reknowned for customer service) didn't want to know. She wrote to JVC and within days the store phoned her up offering a replacement unit. Might be worth contacting TEAC to see if they'll press Empire Direct for you. It's their kit that's at fault but your contract is with the retailer so I'm sure TEAC would, for the sake of their own PR, lean on them to ensure you got a satisfactory repair or replacement.

 

[Anonymous]

If Empire had the unit for 7 weeks I would have thought they would have spoken to Teac about the fault and so would know what to do when the fault happened again.

Are you saying Empire can't find the fault or they can't see a fault? If it freezes 4/5 times I'd say it would be clear to them where the fault was.

 

[Andrew Everard]

TEAC UK Ltd., Units 19 & 20, Building 6, Croxley Green Business Park, Hatters Lane, Watford, Herts WD18 8TE

Tel: 0845 1302511

Email: info@teac.co.uk