V+ box on the fritz?

[admin_exported]

Hi all,

Have any of you had problems recording series on the V+ box? Mine doesn't seem to want to do it anymore and crashes everytime I try to do it. Also, it wont let me delete any of the previous series I've got scheduled to record.

Any ideas before I have to deal with Virgin customer services?

 

[rob_981]

Switch if off and on again? You know that's what they're going to suggest first.

 

[Anonymous]

Haha! Yeah, I should have said I've reset the box and switched it on and off a few times with no effect.

Hard drive re-format?

 

[rob_981]

Can you do that? If so, how? I am thinking of calling VM myself - my V+ box keeps freezing. I was away last week, and I had set it to record a number of programmes, but it froze the day after I left, and never recorded any of the programmes I wanted. Except Top Gear! And it seems to be running a lot slower than it used to.

 

[Anonymous]

Sure can.

Press Home button

Press down play button for 5 secs

Press V+/ TV Drive button

Press Ch - 4 times

and voila!

Bit reluctant to do it though as I'll lose all my recordings.

 

[rob_981]

I'm sure I read somewhere that's it better not to keep many old recordings saved. Perhaps you could try removing older recordings and see if that makes a difference (can't see how it would, but you never know). Perhaps demanding a new box from VM might be the way to go. I would give them a call and explain the problem.

 

[Anonymous]

Forgot to say,

Virgin told me to reformat the HDD using the method outlined earlier. This cleared up the problem.

 

[rob_981]

And how does your box operate normally? Does it ever freeze? Will formatting the hard drive help with this too, in your opinion? I don't really want to lose the programmes I've already got, but it might be worth doing it in the long run.