Should I return it to get it cheaper

[chudleighpaul]

Sky are now offering free HD boxes. I think I paid about £270 for mine 3 years ago.

Do you think I have any chance of a refund?

 

[def lugs]

canada16:

I dont think anyone said anything about lying to them, I did tell them found it cheaper, and would they price match, genuine question and she could have said, Im really sorry we cant go that low, but could give you 5.00 credit or something, as the customer is always right, but no she got on her high horse and got in a mood, just because I had the cheek to ask.

lying? You did say you still wanted the goods - just at a cheaper price. So to then ask to return the goods because they would not lower the price is.....?

Why would she offer a £5 credit on an already completed transaction. You agreed the price at the time of original purchase! Although it would probably be the cheaper option for them by the time you add up - the time dealt in dealing with the transaction - postage costs - the lost revenue from no longer been able to sell the item as new.

 

[grdunn123]

fast eddie:def lugs:and by law the company even has to cover the return postage costs.Not if he's returning it just because he's changed his mind. Covering postage is only if the item's faulty.

Under Distance Selling laws then the company is required to foot the return postage costs too whatever the reason is for return. Thats why so many internet companies now offer 'free' delivery.