Should I return it to get it cheaper

[admin_exported]

Hey

Bought a AC ryan for 84.00 with delivery and it will be here tomorrow, but just seen scan has these today only for 70.00 and I can get free delivery.

Is it worth returning the item standing in the post office and waiting for another delivery for 14.00

What would you do.

 

[Anonymous]

Am I just being cheap?

 

[Anonymous]

The word used to be Prudent!

 

[michael hoy]

canada16:
Hey

Bought a AC ryan for 84.00 with delivery and it will be here tomorrow, but just seen scan has these today only for 70.00 and I can get free delivery.

Is it worth returning the item standing in the post office and waiting for another delivery for 14.00

What would you do.

I cannot find it at at that price, what is the model number

 

[Anonymous]

go on the today only deals and scroll down to ac ryan and press buy, do not press the ac ryan info and it goes in the basket at 70.43. Which is today only.

I am going to do it, she was snotty and if they cant price match even a fiver then stuff em

 

[michael hoy]

Thanks for that, I will take a look now.

 

[Anonymous]

doesnt really help my problem though. would you return it?

 

[michael hoy]

Canada16,

Yes I would and have done before, after all it is your money.

 

[Anonymous]

Ok cool just needed the push

 

[D.J.KRIME]

How much is it going to cost you to send it back? Personally I could not be bothered with all the aggro of going to the PO and queing for ages then having to wait ages to get a refund to save £15.

 

[Anonymous]

We have a postal area in my work, and will get discounts, so should cost 4.00 roughly.

The wife is saying return it, but as you said its only 10.00, but thats a case of beer.

And they got really rude when I told them why I wanted to return it.

I am confused

 

[Anonymous]

Up front I wouldn't have returned it, on the grounds of hassle and it having been sold in good faith. However, if they got rude and snotty when you phoned to discuss a partial refund or price matching, then the gloves are off.

I don't remember where I heard it, but my guide in these situations is as follows;

Rule 1: The customer is always right.

Rule 2: On the rare occasion when the customer is wrong, refer to rule 1.

Just to reiterate before being flamed by any dealers, it's not the refusal to price match that would get my goat, it's the lack of politeness in putting this across.

Just my tuppence worth.

Shug

 

[grdunn123]

Can't seem to get it for the price you've got it for Canada.

 

[Anonymous]

just go to today only scroll down to acryan then click buy as it shows 70.49. do not click on the actual link.

 

[Andrew Everard]

What happens if you see it somewhere else even cheaper in a week or two?

 

[Anonymous]

I am not going to bother now, people are right its only 10.00 and what happens if misco give me stick or they take weeks for a refund, and what if I buy the new one and something is wrong with it.

If it was 10.99 I might think about it, but not for 10.00 LOL

Just VERY ANNOYING that in one day it shows up for 15.00 less somewere else

 

[Andrew Everard]

Welcome to the free-market economy.

 

[michael hoy]

michael hoy:
Canada16,

Yes I would and have done before, after all it is your money.

I deal with up to 8500 customers (not all in a day) If I was off with any of them, I would expect to be grumbled at by their managers and the point being I do not see anything wrong with Canada16 returning the item.

He has a right to ask for a discount or price match if he so wishes and it is his money at the end of the day and the sales person should be polite with the customer.

 

[strapped for cash]

I'm quite frugal (circumstances dictate I have to be), but even I would chalk this one up to experience. It's just not worth it for the sake of a tenner. Also, you get the item sooner if you do nothing. Give it a couple of weeks and you'll have forgotten all about it.

 

[Anonymous]

I think its the joys of internet shopping as andrew said.

Look at the 3D TV's they have come down so much lately, seen one day they were 1500.00 then they were 895 with a free blu-ray player and movies.

Imagine if I lost that amount of money overnight, then I would be mad.

I think I was more annoyed with the ladies attitude, telling me first I cant return it for that reason and then telling me they would not refund the postage I paid with them.

But TBH I am just shooting myself in the foot, using my lunch to return something, that I will only get 10.00 back, and also the delays of refunds ect..

Thanks guys.

 

[Big Chris]

I'd agree that for a tenner, it isn't worth it.

The guys who paid £150 for the Sony '760 BDP, only for it to drop an extra £50 overnight. I'd fully agree with chasing that lost £50.

 

[def lugs]

michael hoy:
He has a right to ask for a discount or price match if he so wishes and it is his money at the end of the day and the sales person should be polite with the customer.

Definitely with you there on politeness, but I would ask if this is ethical. At the time the contract was made between the customer and the supplier. I must assume that he was happy with all the terms and conditions (including price) or he would not have performed the transaction. So if nothing has changed within the transaction and the goods are as described he does not have a right to his money. I know that bending of the distance selling regulations will allow him to do this and by law the company even has to cover the return postage costs. But to break his end of the contract, by fraudalently claiming the goods are not what he wanted so he can recieve his money back does not really sound that honest.

 

[Anonymous]

def lugs:michael hoy:

He has a right to ask for a discount or price match if he so wishes and it is his money at the end of the day and the sales person should be polite with the customer.

Definitely with you there on politeness, but I would ask if this is ethical. At the time the contract was made between the customer and the supplier. I must assume that he was happy with all the terms and conditions (including price) or he would not have performed the transaction. So if nothing has changed within the transaction and the goods are as described he does not have a right to his money. I know that bending of the distance selling regulations will allow him to do this and by law the company even has to cover the return postage costs. But to break his end of the contract, by fraudalently claiming the goods are not what he wanted so he can recieve his money back does not really sound that honest.

I dont think anyone said anything about lying to them, I did tell them found it cheaper, and would they price match, genuine question and she could have said, Im really sorry we cant go that low, but could give you 5.00 credit or something, as the customer is always right, but no she got on her high horse and got in a mood, just because I had the cheek to ask.

 

[roger06]

What if the price increased by a tenner? Would you go back and pay the extra?

 

[Anonymous]

def lugs:and by law the company even has to cover the return postage costs.Not if he's returning it just because he's changed his mind. Covering postage is only if the item's faulty.