GSV Ethics Gradient
Moderator
The menus and holding systems that many companies have when you call up - I don't wish to be directed to the website for GDPR purposes, nor do I care how much you tell me my call is important to you*. If it was, someone could answer it. (I ring when things are important for the same reason I sometimes use letters - emails etc don't seem to be treated with the same gravitas or urgency.)
* Had one the other day which said that my call was important, but no-one was free right now so I should call back later - after which it went dead. Can't tell you how important that made me feel!
* Had one the other day which said that my call was important, but no-one was free right now so I should call back later - after which it went dead. Can't tell you how important that made me feel!