Roksan Kandy liii died

[hybridauth_Google_104643819761365112631]

started to make clipping noises, as if it was changing sources

then no output 🙁

i have emailed roksan about a repair, no repsonse yet

unhappy

 

[Vladimir]

Contact the place you bought it from. Your dealer carries the warranty and will organize the repairs. If you have problems with the dealer try Henley.

 

[plastic penguin]

Contact the place you bought it from. Your dealer carries the warranty and will organize the repairs. If you have problems with the dealer try Henley.

Mmmm... tricky one. Not sure whether Henley can repair this amp. The LIII is 3 generations back, so may have to use components from the K3 (perhaps K2BT).

 

[drummerman]

Contact the place you bought it from. Your dealer carries the warranty and will organize the repairs. If you have problems with the dealer try Henley.

Mmmm... tricky one. Not sure whether Henley can repair this amp. The LIII is 3 generations back, so may have to use components from the K3 (perhaps K2BT).

Nothing in those amplifiers is rare or unavailable today. Even if they were, more modern/reliable components can often be used as substitutes.

Any reputable service specialist will be able to repair it ... at cost.

 

[Vladimir]

Contact the place you bought it from. Your dealer carries the warranty and will organize the repairs. If you have problems with the dealer try Henley.

Mmmm... tricky one. Not sure whether Henley can repair this amp. The LIII is 3 generations back, so may have to use components from the K3 (perhaps K2BT).

Henley wont repair it, they just provide logistics between the dealers and Roksan. All repairs are done by Roksan, but you can't contact them directly, it has to go through the dealership where it was bought or if issue with that then buzz Henley for help. Since the LIII is beyond warranty by now, best to go straight to Henley. At least that is how I saw people go about it in online threads.

And the parts are all vanila stuff, like DM pointed out. Any service tech can repair it if they had the service manual, which is not available online for download. So best to have Roksan fixing it IMO.

 

[hybridauth_Google_104643819761365112631]

on the Roksan website, there is a option to contact them directly with details of repairing, just supply serial number etc

i have no response from either from Roksan or Superfi.

 

[plastic penguin]

Contact the place you bought it from. Your dealer carries the warranty and will organize the repairs. If you have problems with the dealer try Henley.

Mmmm... tricky one. Not sure whether Henley can repair this amp. The LIII is 3 generations back, so may have to use components from the K3 (perhaps K2BT).

Henley wont repair it, they just provide logistics between the dealers and Roksan. All repairs are done by Roksan, but you can't contact them directly, it has to go through the dealership where it was bought or if issue with that then buzz Henley for help. Since the LIII is beyond warranty by now, best to go straight to Henley. At least that is how I saw people go about it in online threads.

And the parts are all vanila stuff, like DM pointed out. Any service tech can repair it if they had the service manual, which is not available online for download. So best to have Roksan fixing it IMO.

Yeah, I get that. You're probably right - going on personal experience when I had a problem with the Leema, they had to use a replacement circuit board from the MKIII, even though the MKI had only usurped a few months beforehand.

 

[eggontoast]

Yeah, I get that. You're probably right - going on personal experience when I had a problem with the Leema, they had to use a replacement circuit board from the MKIII, even though the MKI had only usurped a few months beforehand.

This would have been down to cost, It's far cheaper for the manufacturer to replace the circuit board than pay someone to faultfind on the existing PCB.

 

[brownz]

Contact the place you bought it from. Your dealer carries the warranty and will organize the repairs. If you have problems with the dealer try Henley.

Mmmm... tricky one. Not sure whether Henley can repair this amp. The LIII is 3 generations back, so may have to use components from the K3 (perhaps K2BT).

Henley wont repair it, they just provide logistics between the dealers and Roksan. All repairs are done by Roksan, but you can't contact them directly, it has to go through the dealership where it was bought or if issue with that then buzz Henley for help. Since the LIII is beyond warranty by now, best to go straight to Henley. At least that is how I saw people go about it in online threads.

And the parts are all vanila stuff, like DM pointed out. Any service tech can repair it if they had the service manual, which is not available online for download. So best to have Roksan fixing it IMO.

Hi Vladimir,

Henley Designs do actually repair Roksan in house. Unless it's something that's failed when unpacked and brand new (DOA) which is rare, or if the spares aren't available at Henley Designs then the units are sent on to Roksan.

Henley will also repair out of warranty Roksan equipment and are happy to investigate and quote before any work is completed.

 

[Vladimir]

Contact the place you bought it from. Your dealer carries the warranty and will organize the repairs. If you have problems with the dealer try Henley.

Mmmm... tricky one. Not sure whether Henley can repair this amp. The LIII is 3 generations back, so may have to use components from the K3 (perhaps K2BT).

Henley wont repair it, they just provide logistics between the dealers and Roksan. All repairs are done by Roksan, but you can't contact them directly, it has to go through the dealership where it was bought or if issue with that then buzz Henley for help. Since the LIII is beyond warranty by now, best to go straight to Henley. At least that is how I saw people go about it in online threads.

And the parts are all vanila stuff, like DM pointed out. Any service tech can repair it if they had the service manual, which is not available online for download. So best to have Roksan fixing it IMO.

Hi Vladimir,

Henley Designs do actually repair Roksan in house. Unless it's something that's failed when unpacked and brand new (DOA) which is rare, or if the spares aren't available at Henley Designs then the units are sent on to Roksan.

Henley will also repair out of warranty Roksan equipment and are happy to investigate and quote before any work is completed.

That's neat. Thanks for sharing the accurate info. *ok*

 

[plastic penguin]

Yeah, I get that. You're probably right - going on personal experience when I had a problem with the Leema, they had to use a replacement circuit board from the MKIII, even though the MKI had only usurped a few months beforehand.

This would have been down to cost, It's far cheaper for the manufacturer to replace the circuit board than pay someone to faultfind on the existing PCB.

I know. The point I was making when Leema replaced the circuit board the only replacement they could offer was the new (at the time) MKIII version.

 

[hybridauth_Facebook_664715932]

on the Roksan website, there is a option to contact them directly with details of repairing, just supply serial number etc

i have no response from either from Roksan or Superfi.

that is very strange, both these companys are big and reputable. For them to not responce is quite strange.

for different reasons i contacted BW, creek & leema in different occasions and responce was almost instant.