I've just sent this message to Qobuz, don't know how quickly they'll get back to me so I thought I'd post it here to see if anyone else was having similar issues or could offer some advice, thanks...
I'm currently trialling Qobuz as well as other streaming services and I have to say it would be my favourite but for one problem I'm experiencing. I'm using a desktop PC running windows 10 with an AudioQuest Dragonfly Red DAC, I have Qubuz set to 24bit-96kHz and 'Wasapi exclusive made' selected. The problem I'm having is related to the sample rate. When I start playing a Hi-Res track (24/96) my DAC indicates that it is indeed playing at this rate but as soon as the track buffers (typically 5-10 seconds) the sample rate drops to (16/44) and there is an audible click and a drop out, the track then continues playing at the lower rate. This doesn't happen every time, maybe 70% of the time. Also, occasionally a 16/44 track will start playing and the sample rate will jump up to 24/96 causing a similar click and brief drop-out. I've tried bypassing the DAC, plugging the speakers straight into my PC and noticed the same click and drop-out - so I don't think the problem is with my DAC. Has this problem been reported before or have you any ideas how to remedy it?
I'm currently trialling Qobuz as well as other streaming services and I have to say it would be my favourite but for one problem I'm experiencing. I'm using a desktop PC running windows 10 with an AudioQuest Dragonfly Red DAC, I have Qubuz set to 24bit-96kHz and 'Wasapi exclusive made' selected. The problem I'm having is related to the sample rate. When I start playing a Hi-Res track (24/96) my DAC indicates that it is indeed playing at this rate but as soon as the track buffers (typically 5-10 seconds) the sample rate drops to (16/44) and there is an audible click and a drop out, the track then continues playing at the lower rate. This doesn't happen every time, maybe 70% of the time. Also, occasionally a 16/44 track will start playing and the sample rate will jump up to 24/96 causing a similar click and brief drop-out. I've tried bypassing the DAC, plugging the speakers straight into my PC and noticed the same click and drop-out - so I don't think the problem is with my DAC. Has this problem been reported before or have you any ideas how to remedy it?