FrankHarveyHiFi:
Hello all
Ed, it was our website that you purchased from.
Hi David, yes it was your site, although i hope you appreciate that I didn't start this thread to try and get a resolution or discussion about my specific case on the forum, only to find out other owners experiences of the finish. Hence not mentioning your company in either thread.
I have spoken to Gail, who told me that she said that because the stands are hand made, they will never be perfect - there will always be some blemish or issue with most of them. Given that the stands are gloss black finish also makes it harder for them not to be marked somewhere along the production.
Yes, this is what Gail and your colleague Mark told me, however not having any experience in manufacturing I am in no position to judge this statement (thanks potboyslim for the confirmation)
The other day we unboxed several pairs of Trophy stands to find a perfect pair for you, and all had a blemish or mark on them, which I believe the HiFix guys relayed to you our findings. This isn't the first time we've had this issue, but as stated before, they'll never be perfect as they're hand made, no production lines.
The only unboxing that i am aware of happened today to check the pair(s) you had in stock. Hence my knowledge of the faint scratch. I certainly hope the ones i received yesterday weren't checked. (Joke)
If we have any B Stock products (which we don't from Partington) it is always stated, this is illegal otherwise. generally we don't sell B Stock over the web because our customers can't see what they're buying, with regards to finish. All partington stock is brand new direct from Partington. Hopefully i didn't imply that i thought this was b stock, only that i wasn't sure the imperfections should be accepted or not.
Obviously the last thing we want is to be spending money sending and collecting various stands back and forth, so secretly selling B Stock would be counter productive.
I quite agree, in fact i already said this to Mark, none of the three parties wants to be spending any more time or money sending stands back and forth. I'm not trying to be difficult since I've been looking at possible stands for months and the only two Gayle and I agreed on were the Partington ones. If you haven't already please check the picture I emailed over.
We have spoken to Peter Partington, who is happy to have a chat with you to put your mind at rest and to sort the issue out. You can reach him on 01474 709 299.
Regards
David
I think between Gail and yourselves we've covered everything, so I'll give you or Mark a bell tomorrow since I missed you after work.
Just to finish I think the service I've had from Hifix/Frank Harvey has been great, when ever I've spoken to anyone (mainly Mark and Lee i think) they've been very helpful, and emails answered quickly.