Bought an LG OLED65E6V Oct 2016 (£4500) after the many glowing reviews including What HiFi’s & being impressed by own viewings. But what most reviews at the time didn’t mention & what What HiFi is still failing to warn about is the risk of permanent image burn-in to OLED panels.
Several weeks ago first noticed after images on my TV which later proved to be the BBC News logo line that’s almost always present during its broadcast. This image does disappear into darker backgrounds but shows very clearly in lighter blocks of colour like red, green or yellow.
Neither of LG’s ‘solution’ to this problem have either prevented it or fixed it. The burn-in image issue is permanent & I’ve been advised the only solution is to replace the entire OLED panel at a cost of over £3000.
Even though the TV is only 20 months old, LG have refused to take responsibility because it’s beyond their 12 month warranty. Domestic & General who supplied a 4 year extension policy on the TV have also said that they do not provide cover for permanent screen burn.
I also need to state that I believe I’ve done nothing unusual to cause this burn-in issue other than watching the BBC News channel most days & probably at most for no more than a few hours each day. The TV is always switched off at night & is usually switched off during the day when not in use.
So has this permanent screen burn-in image been caused by me simply watching the same channel most days and is there an accumulative effect over time here?
Its simply not good enough for professional review sights like What HiFi to ignore or gloss over this issue when the consequences can be hugely expensive to consumers who will be left stranded by this problem.
And if you think I’m exaggerating, just look at the current advice on the What HiFi site for OLED in general or on OLED v QLED - no direct warning of burn-in risks only a vague tangential warning about the earlier wear of blue leds.
Several weeks ago first noticed after images on my TV which later proved to be the BBC News logo line that’s almost always present during its broadcast. This image does disappear into darker backgrounds but shows very clearly in lighter blocks of colour like red, green or yellow.
Neither of LG’s ‘solution’ to this problem have either prevented it or fixed it. The burn-in image issue is permanent & I’ve been advised the only solution is to replace the entire OLED panel at a cost of over £3000.
Even though the TV is only 20 months old, LG have refused to take responsibility because it’s beyond their 12 month warranty. Domestic & General who supplied a 4 year extension policy on the TV have also said that they do not provide cover for permanent screen burn.
I also need to state that I believe I’ve done nothing unusual to cause this burn-in issue other than watching the BBC News channel most days & probably at most for no more than a few hours each day. The TV is always switched off at night & is usually switched off during the day when not in use.
So has this permanent screen burn-in image been caused by me simply watching the same channel most days and is there an accumulative effect over time here?
Its simply not good enough for professional review sights like What HiFi to ignore or gloss over this issue when the consequences can be hugely expensive to consumers who will be left stranded by this problem.
And if you think I’m exaggerating, just look at the current advice on the What HiFi site for OLED in general or on OLED v QLED - no direct warning of burn-in risks only a vague tangential warning about the earlier wear of blue leds.