No audio output from new Sony KDL 46 EX 723

[Clarkey_71]

Help!!

I'm not sure if this is correct forum, so have posted in TV too.

I've just purchased this new TV and have set it up last night.

The picture is incredible and the functionality are all great.

However. I can't get an audio signal out of the damned thing. I don't do 5.1, but I do like the listen to my films and the occasional tv programme through my hifi amp (Audio Research). My main pleasure is music and I don't have any digital componants, so I just want to run my phono leads out of my tv into my. Just like I did with my previous tv two nights ago!. I've tried various configuratiuons and still nothing.

Am I missing something? I've spent a small fortune on this new tv and am going to be gutted if I can't listen to it through my amp as the in built speakers just don't cut the mustard. I new this before but was happy to use my amp to enhance the sound.

Please help as it is doing my head in!

By the way, I use HDMI from my PS3 (that I used as BD player) and the sound comes out of the tv ok from that. I'm just not getting any audio out at all.

Thanks.

Paul.

 

[sonycentre]

Hi Paul,do you have an optical input on your amp?,if so then you could run a optical cable from your tv to your amp.then go into the tv's settings and under sound settings go to optical out and select fixed.Let us know how you get on and enjoy your new tv.

 

[roger06]

Well first don't worry. It either WILL output stereo audio or it's faulty and you'll get a replacement.

So, there's an RCA interconnect going from the L&R output of the TV into an input on the amp? The cable is OK? the amp is set to the right input? The amp's on? the volume's up? etc etc.

I don't know this TV but is there an audio setting telling it not to use the TV's speakers but external ones?

 

[chudleighpaul]

I have the 713 model and I take audio out via the optical out. If your amp does not have an optical in terminal then your options are either a DAC (quite expensive) or much cheaper a scart adapter and just run the audio out cables from that to your amp.

Go to Maplin and tell them what you want to do and they will fix you up with correct adapter.

My 713 also has two phono sockets marked audio out but I have never tried it that way as it is neater to have just the optical cable.

Edit. I have just read your post again and it seems strange that when you feed theTV via HDMI then you can get audio out.

It is possible to turn off the TV speakers. Press the option button, then scroll down to speakers, press select and then you will have 2 options speakers and audio. Select audio and the TV speakers will be turned off.The other thing you can try is press Home, then scroll left to settings, then scroll down to sound, press select and the scroll down to audio out, press select and then choose fixed.

Hope you have some success.

 

[Clarkey_71]

Hi Paul,do you have an optical input on your amp?,if so then you could run a optical cable from your tv to your amp.then go into the tv's settings and under sound settings go to optical out and select fixed.Let us know how you get on and enjoy your new tv.

Thanks for the reply. My amp does not have an optical input. It is an old amp and predominantly used for for vinyl playback. I used this with my previous tv to give me stero output and better sound.

 

[Clarkey_71]

Well first don't worry. It either WILL output stereo audio or it's faulty and you'll get a replacement.

So, there's an RCA interconnect going from the L&R output of the TV into an input on the amp? The cable is OK? the amp is set to the right input? The amp's on? the volume's up? etc etc.

I don't know this TV but is there an audio setting telling it not to use the TV's speakers but external ones?

Thanks for the reply. All I've done with regards to the cable is to move my old tv and replace it with my new one. The amp, cables etc are set up exactly the same. I';ve tried a multitude of settings so far, including external audio and fixed from another menu. I know the cables are working fine as I get a click when I touch the unconnected ends.

 

[Clarkey_71]

I have the 713 model and I take audio out via the optical out. If your amp does not have an optical in terminal then your options are either a DAC (quite expensive) or much cheaper a scart adapter and just run the audio out cables from that to your amp.

Go to Maplin and tell them what you want to do and they will fix you up with correct adapter.

My 713 also has two phono sockets marked audio out but I have never tried it that way as it is neater to have just the optical cable.

Edit. I have just read your post again and it seems strange that when you feed theTV via HDMI then you can get audio out.

It is possible to turn off the TV speakers. Press the option button, then scroll down to speakers, press select and then you will have 2 options speakers and audio. Select audio and the TV speakers will be turned off.The other thing you can try is press Home, then scroll left to settings, then scroll down to sound, press select and the scroll down to audio out, press select and then choose fixed.

Hope you have some success.

Thanks for the reply. In response to you edit. I've tried all of what you've suggested and still nothing. With regards to the HDMI, what I was trying to explain is that there is sound and audio getting to the tv, but nothing is being sent to my amp. This is regardless of whether it is via the PS3 or just watching tv. Nothing. It's really frustrating as I all I want to do is listen to my tv in stereo through my as I was doing a few days ago with my previous tv.

 

[Andrew Everard]

Looks like you have to take analogue audio out from that TV via the headphone socket.

/sites/whathifi.com/files/images/blogs/sony723audioout.jpg

 

[Clarkey_71]

Looks like you have to take analogue audio out from that TV via the headphone socket.

/sites/whathifi.com/files/images/blogs/sony723audioout.jpg

Andrew,

Thanks for that. I had seen that as a potential end solution, but had largely discounted it as I thought it would be a simple case of plugging in the phono leads like I had with the other tv. This does seem to render these outputs as useless and I can't understand why they're even there. Due to my room set up, it won't be possible to go directly from the head phone jack to my amp as my cables are behind the skirting board. Is there a connector that will allow my phono leads to conect to the headphone output. All seems a bit of a hasle really. I thought I had asked every possible question when buying this new tv. I had never imagined I would be unable to do something as simple as plug phono leads into the back of it.

 

[Andrew Everard]

One of these will do the job:

The phono audio sockets provided on the TV are inputs only, designed for use when sources using component analogue video are connected to the set. You may also be able to get stereo audio out of the TV via the Scart socket and an adapter such as this

but the instructions aren't too clear on this point.

 

[chebby]

I thought I had asked every possible question when buying this new tv. I had never imagined I would be unable to do something as simple as plug phono leads into the back of it.

It is rather suprising.

I was equally suprised that Sony had dropped the optical digital audio output from their BDP-S370 replacement (the BDP-S380) and yet retained the RCA phonos as a stereo audio option.

I suppose nothing should be taken for granted and all present/future connectivity requirements should be researched before purchase (with an 'eyeball' check in the shop for good measure).

Is it too late to return the TV - on the grounds that it doesn't have the right audio connectivity for you - and exchange for a better equipped model?

 

[Clarkey_71]

One of these will do the job:

The phono audio sockets provided on the TV are inputs only, designed for use when sources using component analogue video are connected to the set. You may also be able to get stereo audio out of the TV via the Scart socket and an adapter such as this

but the instructions aren't too clear on this point.

Thanks Andrew.

I guess this is the only suitable solution and I will source the phone to jack plug. I just hope the sound is ok.

A bit disappointed I hadn't picked this up as I thought I had covered every base when researching the tv's, but that's just the way it goes sometimes and I'll have to get over it.

 

[Clarkey_71]

I thought I had asked every possible question when buying this new tv. I had never imagined I would be unable to do something as simple as plug phono leads into the back of it.

It is rather suprising.

I was equally suprised that Sony had dropped the optical digital audio output from their BDP-S370 replacement (the BDP-S380) and yet retained the RCA phonos as a stereo audio option.

I suppose nothing should be taken for granted and all present/future connectivity requirements should be researched before purchase (with an 'eyeball' check in the shop for good measure).

Is it too late to return the TV - on the grounds that it doesn't have the right audio connectivity for you - and exchange for a better equipped model?

"I suppose nothing should be taken for granted and all present/future connectivity requirements should be researched before purchase (with an 'eyeball' check in the shop for good measure)."

Too right!!!!

I'll give the solution Andrew gave a go first before deciding what to to. I just can't imagine that a headphone jack will give me the sound I want, but I'll hopefully be pleasantly surprised!!!

 

[John Duncan]

Yep, the headphone socket's the way to go: I haven't tried using an anlogue signal from my Sony as it has a digital ouput and I use that instead, but the sound from the headphone socket (using actual headphones) is very good indeed - I suspect you'll find it perfectly fine.

 

[Clarkey_71]

Yep, the headphone socket's the way to go: I haven't tried using an anlogue signal from my Sony as it has a digital ouput and I use that instead, but the sound from the headphone socket (using actual headphones) is very good indeed - I suspect you'll find it perfectly fine.

Cheers. Off to the local shop now before they close.

Hopefully my next post will be one of elation!!!

 

[chudleighpaul]

I would go down the scart route, this is a fixed line level output, while the headphone output is variable. It stands to reason that it must go through some sort of pre-amplification in the TV, whereas the scart output avoids this, so you would probably find the sound quality a tad better.

 

[Clarkey_71]

I would go down the scart route, this is a fixed line level output, while the headphone output is variable. It stands to reason that it must go through some sort of pre-amplification in the TV, whereas the scart output avoids this, so you would probably find the sound quality a tad better.

Just got back and the adaptor seems to work ok, so I'm pleased about that.

I'll look into the scart option at a later but am just pleased I've got something sorted for now.

There is an annoying intermittent buzzing that I will have to look into too, but at least I've some sort of sound output. A collective cheers to all who have offered solutions to this problem. It's been really appreciated.

Paul.

 

[chebby]

At a leter date you could look for a cheap optical DAC. It will give better sound quality.

 

[chudleighpaul]

I think there may be a bit of an impedence mismatch between the head phone out and your amp in.

Try turning up the headphone level and the amp volume down, and vice versa, and see if there is an improvement.

Glad you have been able to get some sound.

 

[Clarkey_71]

At a leter date you could look for a cheap optical DAC. It will give better sound quality.

I'll give this some thought. The bloke in Maplins mentioned it. They're about £40.

Thanks.

 

[Clarkey_71]

I think there may be a bit of an impedence mismatch between the head phone out and your amp in.

Try turning up the headphone level and the amp volume down, and vice versa, and see if there is an improvement.

Glad you have been able to get some sound.

I'll give this a go and see what happens. I haven't had chance to have a play around yet. I was just pleased to get a bit of sound out!

 

[Sizzers]

At a leter date you could look for a cheap optical DAC. It will give better sound quality.

I'll give this some thought. The bloke in Maplins mentioned it. They're about £40.

Thanks.

I was looking in to one of those a while ago so thanks for a timely reminder. Couldn't find anything about what they sound like, though, and I think they're powered via USB as well. Might just give my local store a visit tomorrow if I have time after work.

 

[Clarkey_71]

At a leter date you could look for a cheap optical DAC. It will give better sound quality.

I'll give this some thought. The bloke in Maplins mentioned it. They're about £40.

Thanks.

I was looking in to one of those a while ago so thanks for a timely reminder. Couldn't find anything about what they sound like, though, and I think they're powered via USB as well. Might just give my local store a visit tomorrow if I have time after work.

Let us know how you get on. I've been having a bit of a surf and the CYP AU -D3 seems to get several decent reviews. I've no idea about optical cable, but again the Duronic Goldspec gets a good review and is on offer at Amazon. I might give these a try next pay packet.

 

[Sizzers]

Will do mate.

Like you I'm not in to AV set-ups as my hi-fi does just fine (well, great actually IMO!) Not wanting to spend a fortune but could do with something to try and improve things a little bit.

 

[Clarkey_71]

SORTED!!!!

Went with Andrew's original solution of buying a headphone jack. It was ok, but I never felt I was getting enough out of a headphone jack, but as it only cost me about £4, I couldn't argue.

I then researched the the CYP. It got great reviews, so as mentioned, at pay packet time, I bought one and some of the Goldspec cable. I'm really happy with it. It seems to be a much fulkler and detailed sound and I'm really glad I took the plunge. For anyone else with a digital TV, but analogue amp, this could be the perfect solution for you. I shopped around and got the unit for about£40 and the cable for about £6. For less than £50, I'm sorted. Well worth the money in my opion.

Thanks to all who gave advice and hopefully this update might be of use to other forum member.

Cheers.