My sister’s LG 65E7V OLED TV has screen burn!

[Deleted member 2457]

Speaking to John Lewis about it we are.

 

[Deleted member 2457]

Screen burn picture:

 

[Deleted member 2457]

It also needs a new power board.

 

[Deleted member 2457]

We just spoke to John Lewis again because my sister is at work and they passed us onto LG who have said they will replace the screen and power board. Great news!

 

[buzz_lightclick]

We just spoke to John Lewis again because my sister is at work and they passed us onto LG who have said they will replace the screen and power board. Great news!

You seem to be very good at getting John Lewis to sort out screen burn under warranty when their warranties do not usually cover it! I’m assuming you didn’t have their extended accidental damage cover on this TV?

 

[Deleted member 2457]

You seem to be very good at getting John Lewis to sort out screen burn under warranty when their warranties do not usually cover it! I’m assuming you didn’t have their extended accidental damage cover on this TV?

It was bought before it come in.

 

[Deleted member 2457]

You seem to be very good at getting John Lewis to sort out screen burn under warranty when their warranties do not usually cover it! I’m assuming you didn’t have their extended accidental damage cover on this TV?

It was actually LG who sorted it not John Lewis.

 

[buzz_lightclick]

It was actually LG who sorted it not John Lewis.

After John Lewis spoke to LG.

 

[Deleted member 2457]

After John Lewis spoke to LG.

Actually we spoke to LG not John Lewis. We had to provide receipt and warranty proof to LG too.

John Lewis are now useless!

 

[buzz_lightclick]

Actually we spoke to LG not John Lewis. We had to provide receipt and warranty proof to LG too.

John Lewis are now useless!

Still good that you're getting getting a new screen for the tv though due to burn in as many manufactures don’t cover that and put it down to misuse. You / your sister must have had that tv for a few years now ?

 

[Deleted member 2457]

Still good that you're getting getting a new screen for the tv though due to burn in as many manufactures don’t cover that and put it down to misuse. You / your sister must have had that tv for a few years now ?

3 years (roughly). LG said they get loads of cases like ours.

 

[Deleted member 2457]

Everyone who qualify get a new power board too:

LG Announcements: Free OLED TV Power Board Replacement Service | LG UK

LG Announcements: Free OLED TV Power Board Replacement Service Learn about LG's latest software update information, product news and services.

www.lg.com

 

[buzz_lightclick]

3 years (roughly). LG said they get loads of cases like ours.

That’s one of the things that has put me off buying an OLED. I think i would get burn in eventually as watch a lot of news channels with the fixed graphics on.

 

[Deleted member 2457]

That’s one of the things that has put me off buying an OLED. I think i would get burn in eventually as watch a lot of news channels with the fixed graphics on.

I wonder if John Lewis new extra cost warranty that you pay in addition for actually works.

 

[bigboss]

I wonder if John Lewis new extra cost warranty that you pay in addition for actually works.

If mentioned in T&C's, then yes it will.

 

[Deleted member 2457]

If mentioned in T&C's, then yes it will.

Thanks BB.

 

[Deleted member 2457]

Got a new screen and power board and got it back this Monday. My sister said the picture is better than ever and really happy. So my dad had to pay the repair company £250 I think it was and John Lewis would pay him back that money. They tried to wiggle their way out of that one saying they would pay a good will gesture of just £50 instead - jokers! My dad got all of the £250 back eventually after hours on the phone with John Lewis!