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My sister’s LG 65E7V OLED TV has screen burn!

buzz_lightclick

Well-known member
Nov 21, 2007
307
86
18,970
We just spoke to John Lewis again because my sister is at work and they passed us onto LG who have said they will replace the screen and power board. Great news! :)
You seem to be very good at getting John Lewis to sort out screen burn under warranty when their warranties do not usually cover it! I’m assuming you didn’t have their extended accidental damage cover on this TV?
 

buzz_lightclick

Well-known member
Nov 21, 2007
307
86
18,970
Actually we spoke to LG not John Lewis. We had to provide receipt and warranty proof to LG too.

John Lewis are now useless!
Still good that you're getting getting a new screen for the tv though due to burn in as many manufactures don’t cover that and put it down to misuse. You / your sister must have had that tv for a few years now ?
 

gel

Moderator
Got a new screen and power board and got it back this Monday. My sister said the picture is better than ever and really happy. So my dad had to pay the repair company £250 I think it was and John Lewis would pay him back that money. They tried to wiggle their way out of that one saying they would pay a good will gesture of just £50 instead - jokers! My dad got all of the £250 back eventually after hours on the phone with John Lewis!
 

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