Hello Stuart, I totally sympathise with your problem,you will no doubt have now read my post regarding damaged cones with my kef ls50 meta speakers. I was initially criticised for being the cause of my problem, when like yourself have taken the utmost care of my system for over 40years. I didn't do anything different, and also listen at fairly low volume levels. I was assured by a local kef seller in Manchester that he had had several customers with the same problem. I do hope you get your problem resolved, mine were still under warranty, but would suggest that you mention the forum as it did seem to have a positive effect in changing their minds and replaced the cones which I am pleased to say have been fine ever since
Good luck Ray 👍
Ray, I appreciate it. 🙏
I included your thread in my original e-mail to KEF support with my pictures. I copied and pasted KEF's response in this thread. It is post 29.
I will be the first to admit at the time that I was sceptical about your situation when you started your thread. Because my Ls50's & Q150's had no issues back then. I am able to comprehend the other forum members who are questioning me regarding my situation.
I'm really glad you're situation has worked out so well for you. Especially since there is a fair price to pay with these speakers.
As it stands I am accountable for paying for a new driver, vat, shipping, etc. I will be given the full price on Monday when KEF get back to the
dealership in Dublin. The replacement driver will be fitted by them.
I don't possess the original box and the HiFi-Hut is almost a two hour drive from my location. I'm unsure if I should proceed with the repair, particularly given my lack of knowledge about the problem and whether the replacement driver will last more than four years this time.
At the very least, you understand my situation. So thanks for posting today. 👍 Hopefully future buyers will have a better outcome from our threads, Ray.