Al ears
Well-known member
You're better off contacting Richer Sounds themselves when it comes to warranties, I would doubt it unless it's actually stated on the warranty itself.
Thanks Al. The guy who bought my amp wants to re-buy the 6 year super care warranty I had refunded. He is saying RS said yes to it but I should like you said now give them a call to see if it’s really possible. Cheers.
buzz_lightclick
Well-known member
From reading various sale threads on avforums, I’m pretty sure it’s not transferable.
That’s what I thought Buzz, they used too but then choose not to. I will give them a call in the morning and find out.
bigboss
Moderator
bigboss
Moderator
Richersounds warranty - is transferable?
Hello, I'm looking to buy a TV from someone who's bought it from Richer Sounds. He will give me the receipt but I don't think the warranty is transferable though... So if I'll buy the telly and something happens to it, do I need to go back to the original owner so he can make the claim? We live...
www.avforums.com
To clarify, all Richer Sounds 6 Year Guarantees (TV & Projector Guarantee, 6 Year Guarantee - Fully Refundable if Unused, 6 Year Guarantee Included) are non-transferable and can only be used by the named recipient on the guarantee document
I've ensured that the terms and conditions on our website now accurately reflect that, of course if you or any other forums user have any further questions feel free to drop me a PM.
Many thanks
Stephen Hallsworth
Head of Customer Service
Richer Sounds
buzz_lightclick
Well-known member
So how that works for Gel is if the buyer of his amp had a fault with it, he’d have to return it to Gel for Gel to claim under the warranty. Then Gel could return the amp to the buyer once repaired.
This could be workable if Gel’s buyer lives local to him.
This could be workable if Gel’s buyer lives local to him.
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jjbomber
Well-known member
buzz_lightclick
Well-known member
Oh, didn’t know you could get a warranty cancelled and refunded unless you’d gone the full 6 years without making a claim!
That makes it more complicated then, Gel’s buyer is trying to buy a new warranty for an item originally purchased by Gel, I’d be amazed if they allowed that.
Al ears
Well-known member
RS stated that about four posts ago.......Just spoke to RS and it’s not transferable. Thanks!
So the guy who bought is still insisting RS Manchester said it was transferable, so I have given them another call and spoke to the manager who apparently said that I can buy the warranty again and act upon his behalf so I agree to pay and then it wouldn’t go through the system again so can’t do that. They did say he can take out an extended warranty with Domestic and General though a third party company and then he would be covered so that’s what I have suggested to him.
Paul.
Well-known member
I would not want to take out a warranty on behalf of someone else if I was you, if for any reason RS reject a warranty claim that you submit in the future things between you and your buyer will get messy real fast. If buyer thinks they have a case and RS don’t, you are the one stuck doing the leg work. If they aren’t a friend of yours asking you to do it is taking the p***
The store manager is likely targeted on warranty sales so of course they are gonna take your cash if they can.
The store manager is likely targeted on warranty sales so of course they are gonna take your cash if they can.
Thanks Paul. Yes, I am well out of it now as far as I am concerned it’s matter closed. 6 years is also a longtime. Cheers for the advice.
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