iphone 16gb

[Cofnchtr]

Hi, Got one of the above on contract - finding it easy to use but have a small niggle with it, sometimes it turns off on its own. Screen goes blank and I have to use the power switch to boot it up again. It def goes off cos it keeps asking for my PIN code. Anyone else experience this? Cheers, Cofnchtr.

 

[John Duncan]

Two things at play probably, both in settings - auto-lock and passcode lock. I have autolock set to one minute (so that it powers down when I'm not using it, which makes sense), but I have passcode lock set to only require a passcode after 4 hours - which means I don't have to enter the passcode every time it powers down, only when it's been powered down for four hours (which generally means only overnight).

 

[Andy Clough]

Good tip JD! Might try that myself

 

[Cofnchtr]

Hi,

I have autolock set to 1 minute but passcode lock is off.

Usually when I want to use it, I hit the square at the bottom of the phone - I then get the homescreen (with pic of world), slide to unlock and we're away.

On the times I think it's actually turned off, I cannot do this. I have to use the power button on the top right of the phone - it then fires up, shows a white Apple logo then straight to the home screen but a small window appears letting me know the SIM is locked - I then unlock it and it is useable as normal.

I'm thinking that autolock is similar to the keylock on my previous phones where it only prevents accidental use of the phone while it's in my pocket - not a soft 'off' for the phone?

Battery level is good when this happens so it's not a low battery (I have seen both the 20% and 10% warnings).

Cheers for assistance so far.

Cofnchtr.

 

[John Duncan]

Do you have SIM PIN switched on (settings/phone)?

 

[Cofnchtr]

Hi,

Yes SIM pin is set to on.

Cheers,

Cofnchtr.

 

[John Duncan]

There you go then - set SIM pin to off, autolock to one minute, passcode lock to four hours, see if it plays nice then.

 

[Cofnchtr]

Hi,

Set phone to above recommendations. Will see what happens.

Cheers,

Cofnchtr.

 

[Cofnchtr]

Hi,

About 7 minutes after I posted, I picked up the phone to send a text and it was off....had to push power button to start up the phone again - again it went through the sequence; Apple logo, passcode, home screen.

Mmmm...

Cheers,

Cofnchtr.

 

[Anonymous]

try upgradeing the software to see if it has any joy. or whilest holding down the home button turn the phone off this will power down the phone (it will take longer to turn off) and reboot the phone, if this does not work then take a trip to the apple shop if you have one near to you, it is probably somthing very simple and they will sort it out and more inportantly you will know what to do if it happens again.

 

[Cofnchtr]

Hi,

Phone on charge - will shut down in the morning.

Cheers for help.

Cofnchtr.

 

[John Duncan]

Yeah I've run out of ideas, I think the genius bar is your next point of call...

 

[chudleighpaul]

Take it back and get a decent phone!

 

[Cofnchtr]

Hi,

Just to update - found forum online that mentioned a number of users were having the same issue, I was going to wait and put OS4 on to see if that helped but the phone turned off 3 times last night when I was awaiting a phone call.

Took it back to Voda shop today and was given a new handset.

Hopefully all is OK with this one...

Cheers,

Cofnchtr.

 

[Messiah]

From what you have described it certainly sounds like the previous one had a fault. It should not have been turning off.

Fingers crossed for this one. It'll be worth it!