Dolby Atmos track turned to Stereo on Tidal

[breesyaudio]

I have an Android TV device called Homatics Box R 4K Plus with Android TV 11, the device is connected to an Onkyo AV receiver with Dolby Atmos decoding, the problem is, the Tidal app is not detecting this and it's playing all Dolby Atmos tracks in stereo, I don't have any problems playing Dolby Atmos in apps such as Netflix and HBO Max, but the Tidal app is not working correctly with this.

What is wrong? Anyone has idea?

 

[breesyaudio]

It played yesterday and today, it shows stereo again.. I'm not sure if its my receiver or what the issue is..
I hope someone can give advise

 

[nopiano]

Do Tidal have a helpline or dedicated forum that might be able to help?

I mostly use Qobuz and had assumed all streaming of music was in stereo, but then I’ve never wanted anything but stereo so have no experience of music in Atmos.

 

[breesyaudio]

I contacted Tidal and they are looking into it. I am just gambling here in this forum if anyone has the same situation or have the same but can able to give me recommendations how to fix my issue.

 

[nopiano]

Sure. Might be worth editing the title to mention Tidal if you can. Not sure if that’s doable.

 

[manicm]

I have an Android TV device called Homatics Box R 4K Plus with Android TV 11, the device is connected to an Onkyo AV receiver with Dolby Atmos decoding, the problem is, the Tidal app is not detecting this and it's playing all Dolby Atmos tracks in stereo, I don't have any problems playing Dolby Atmos in apps such as Netflix and HBO Max, but the Tidal app is not working correctly with this.

What is wrong? Anyone has idea?

Ok first obvious and stupid question. Does the Tidal app on your Homatics Box offer the Dolby Atmos option on the offered tracks? If there's no option it means Tidal does not support Atmos on your device, regardless of your AV receiver. What TV do you have btw?

I installed the Tidal app on my LG C1 TV, and it does offer Atmos on some albums - like Bjork's Fossora. In fact they offer a wonderful music video of hers in Atmos. Again, if Atmos is not an option it means the Tidal app for that device does not support Atmos.

 

[breesyaudio]

Yes it supports on this box.
https://www.homatics.com/products/box-r-4k-plus?variant=43212469698796

 

[manicm]

Yes it supports on this box.
https://www.homatics.com/products/box-r-4k-plus?variant=43212469698796

Ok, but can you explicitly choose the Atmos version of the music on Tidal? It could be the Tidal app on your box needs to be updated, and check all your firmware on the box.

If Tidal does not explicitly give you the Atmos option, or displays Atmos, the app does not support it.

Please share Tidal screenshot if you can.

 

[breesyaudio]

Error says "Playing in stereo. This device is not capable of playing Dolby Atmos content".

I noticed today, it plays Dolby atmos. I thought it was fixed. then i went out to do some errands. And when I get back, and try again, I get the same error.

LOL

 

[manicm]

It's as I thought, for whatever reason Tidal does not seem able to play Atmos on your device.

 

[breesyaudio]

i dont get any reply yet from Tidal