BBC iPlayer service not accessible on Sony BDP-S370

[chebby]

Could you just check if you can access BBC iPlayer on your S370 (or 570) ? Thanks

I am getting.. "The service can not be accessed at this time because the server replied with incorrect or invalid information"

It was working fine last night. I have latest firmware. Connection (ethernet) is fine and Youtube/Lovefilm/C5 etc. services are all accessible on my S370. .

I can get BBC iPlayer on the PC (via the same internet connection and router the S370 is connected to.)

So I am guessing it is a BBC sourced problem. (I hope so.)

 

[Ravey Gravey Davy]

Try the iplayer messageboard as well if you haven't already

 

[Ronald Archiebald]

Chebby,

I am getting the same message this morning for some reason. Was fine last night - could be just a network issue or something.

Demand Five, Love Film etc are all fine.

Ronald

 

[chebby]

Ronald Archiebald:Chebby,
I am getting the same message this morning for some reason. Was fine last night - could be just a network issue or something.

Demand Five, Love Film etc are all fine.

Thanks Ron.

That is re-assuring to know.

Someone else's problem to fix. Not mine

Oh well, back to iPlayer on the PC for a bit.

 

[chebby]

Ravey Gravey Davy:Try the iplayer messageboard as well if you haven't already

Thanks. I have posted the problem there.

Hopefully if any others - apart from Ron and I - are getting the same problem they can post it on the BBC messageboard too.

Maybe it is not just S370 specific. It would be interesting to know if PS3 users are getting this too.

 

[chebby]

Just a quick 'bump' (sorry) to catch people getting home from work who may have just discovered this problem.

 

[chebby]

An update.

There are now 4 replies to my post on the BBC iPlayer Message board. All from Sony BDP-S370 owners and all with the same problem.

(Plus Ronald from this thread earler today making 5 so far.)

One of the replies mentioned being in Yorkshire and on the O2 service. I am on Virgin cable. So this confirms it is not localised to my area or my ISP.

Another reply mentioned it happening on their Sony KDL-40EX403 TV as well as their S370 so now it seems that (a) it is widespread and (b) not confined to the S370.

I have also submitted an 'enquiry form' to the BBC iPlayer team so I hope that someone there starts to take some note of the problem.

I would be interested to know if this is occurring with the Sony PS3 too. (Not sure if the platform is the same.)

 

[daveh75]

It's probably just a server problem, it happens with iplayer via Freesat now and again.

 

[Anonymous]

Can't be a server problem as far as I can tell as iplayer still works from my laptop - I have same issue, Sony BDP-370, Virgin broadband, been broken all evening and the other BDP on demand services work ok.

Annoying as I've really got used to the convenience of watching on the BDP recently instead of faffing with laptops etc!

 

[Ronald Archiebald]

Chebby,

Annoyingly, it is still not working!

Ronald

 

[chebby]

Still failing and now even more updates on the BBC iPlayer messageboard from other Sony S370, S470, S570 and Sony Bravia TV users.

I have phoned the BBC and was asked to fill out an online enquiry and leave a message on the iPlayer message board (all of which I had already done).

Can't do anything else now except wait for Sony and the BBC to notice anything is wrong and hope they don't just blame each other and instead try to investigate this.

 

[roger06]

FYI mine not working either : 13:45 Sat.

 

[chebby]

Finally (after almost 36 hours) the BBC have acknowledged the problem...

http://iplayerhelp.external.bbc.co.uk/help/announcements/sony_09102010

 

[Ronald Archiebald]

Chebby,

Thank you.

Ronald

 

[chebby]

Hello WHF team.

Would it be possible to see if any of your Sony UK contacts have any awareness of (or information about) this problem?

It affects all S370, S470, S570 devices and Sony Bravia TVs.

BBC iPlayer message Board thread.

BBC Service Updates thread.
BBC iPlayer announcement from 15:45 Saturday

It started on (or before) 9am Friday morning and is still down. The BBC acknowledged the problem at 15:45 on Saturday but there has been no subsequent updates from them.

Thanks

 

[chebby]

A reply to an email from Sony that was posted on the BBC iPlayer help pages today...

"Dear Mr ...

Thank you for your recent e-mail received on 08/10/2010

In regards to your e-mail, I can confirm that there is currently an issue
with the BBC iPlayer on the BRAVIA Internet Video systems.
Unfortunately, this is not a Sony related issue as the problem stems
from the BBC. As a result, I cannot offer you a solution to the problem
at this time.

The BBC is aware of this problem and hopefully a
solution will be forthcoming shortly. I can only advise that you keep
trying to access the iPlayer until the service becomes active again, or
alternatively contact the BBC to see if they have any information
regarding the issue.

I am sorry for the inconvenience this may
cause and that I cannot be of greater assistance on this occasion,
however I hope that my e-mail has gone some way to clarify this matter.

Yours sincerely

Customer Information Centre
SONY UNITED KINGDOM

Sony United Kingdom and Ireland, a division of Sony Europe Limited.
A company registered in England and Wales. Registered office:
The Heights, Brooklands, Weybridge, Surrey, KT130XW
Registered company number: 2422874 "

 

[roger06]

Phew - we'd have never have thought to 'keep trying'. Thank goodness for such helpful advice!!!

 

[chebby]

roger06:Phew - we'd have never have thought to 'keep trying'. Thank goodness for such helpful advice!!!

Yes, I was expecting some Sony technical bods (from the Sony UK team that engineer the Bravia internet firmware etc.) to talk to their counterparts at the BBC about any recent 'tweaks' or changes to the iPlayer platform that may have caused this 4 day outage.

From that email response though it seems Sony are going to sit on their hands.

If the BBC determine it is a Sony problem then every Bravia iPlayer user is sitting in the middle without a service they paid for. (Via licence fee and Sony product purchase.)

If the service is not back and the BBC and Sony are still playing 'responsibility ping-pong' by 4th November, then I suppose we can try asking Eric Kingdon on his next WHF web-chat.

 

[Sorreltiger]

Tried this earlier in the evening - no joy. However, when I tried again at about 10.30 pm the problem was fixed. Excellent news!

 

[Anonymous]

Hi All,

Firstly let me apologise for the problems you have all been experiencing using the BBC I-Player on Sony kit.

The problem with access from BDP units was caused by one of our servers which has now been corrected and a separate issue restricting access from Bravia TV's has also been resolved. BBC I-Player is now up and running on all enabled products.

Regards

John Cobb

 

[chebby]

Thanks John.

Was the outage lengthened (4 days) due to it spanning a weekend?