Clare Newsome:The right to cancel is clearly mentioned in CRT's
full Terms and Conditions. Doesn't cover returning the item once used, though.
Part of the distance selling process is to enable the consumer to asses the suitability of the product. Pretty difficult to do if you can't use it. Certain items are exempt but not a Blu-ray player.
Here is CRT's T&C's relating to the distance selling regulation right to cancel. I'm not aware of a requirement of the regulation being the item must be unused (bar the exemptions) -
"7) Right to
Cancellation
7.1 If the vendor cannot
deliver the goods within 30 days you have the right to cancel the
order.
7.2 In accordance with
the Distance Selling Directive (2000) have the right to cancel an
order to up 7 working days beginning from the day after the day of
receipt of goods.
7.3 To cancel your order
you must give written notice to the vendor by missive, email, or
fax.
7.4 If you cancel after
the order has been dispatched then you will be responsible for
returning the items to the vendor at your cost. The items must be
returned to the address shown on your invoice. You must take
reasonable care to ensure the goods are not damaged in the meantime
or in transit. Proof of postage is not proof of delivery.
7.5 Once you notified
the vendor of your cancellation you will be refunded any sums that
you have been paid except where the order has been received by you,
when you will be re-credited once the goods have been returned to
the vendor.
7.6 You do not have the
right to cancel the contract if the order is for computer software
which has been unsealed by you, for customized, custom built, custom
cables, or
personalized items, or for consumable goods which, by their nature,
cannot be returned."
Dasp