Sonos has accidentally sent customers extra speakers as "gifts"

[What Hi-Fi?]

One customer ordered a single Sonos Move and was sent seven, along with a hefty bill.

Sonos has accidentally sent customers extra speakers as "gifts" : Read more

 

[no-name-123]

So these people are very aware that if an employer pays an Employee twice by mistake then the overpayment can very much legally recovered, so I fail to see a diference.

I don't have details to hand but I believe a long time Zavvi made a similair mistake and sent lawyers after customers that tried to keep things sent by mistake that they had no intention of paying for, even though zavvi offered to cover the cost of return

 

[Kfitzat]

So these people are very aware that if an employer pays an Employee twice by mistake then the overpayment can very much legally recovered, so I fail to see a diference.

I don't have details to hand but I believe a long time Zavvi made a similair mistake and sent lawyers after customers that tried to keep things sent by mistake that they had no intention of paying for, even though zavvi offered to cover the cost of return

And what has a UK supplier got to do with something that happened in the US?

 

[S14brown]

I would have to think the vast majority of customers would return them. However, I wouldn't lift a finger to drag them down to Fedex. I would request call tags and have Fedex come get them.

 

[no-name-123]

I would have to think the vast majority of customers would return them. However, I wouldn't lift a finger to drag them down to Fedex. I would request call tags and have Fedex come get them.

Without checking here and now, I believe that is what Sonos where offering which would be the right thing to do, because supose someone could not get to a fedex drop off for any reason