Sky HD lip sync

[mcjwalters]

Have noticed that if I am recording something on sky and watching a HD channel and need to pause the program on HD then when I restart the lip sync is out. As I am also recording something at the same time I am unable to reset box as the recording will be lost. Any ideas ?

 

[Anonymous]

I don't think its anything to do with recording something. It seems to be a common problem when pausing live tv.

Report it to sky. You'll get told to do a rebuild. That may fix it. But it will prob come back. You report it again and then you get a new box. That's where I am at moment. Lip-sync problem seems to have gone away....but now I have significant differences in sound levels between HD and SD programmes. I havent reported this yet. But I will.

 

[mcjwalters]

Have sent an e-mail to customer services and tech department thats see if they get back to me with an apology and a plan that works.