Sky Broadband - Traffic Shaping - Terminating contract

[mattjax05]

I think this is the best place to post this.

I am on Sky Connect and during peak hours the flaming speed drops to under 250kbps. Is that technically broadband?

My issue is that I got a Sky Mobile Tv App for my touch but it requires at least 500kbps to work properly, which is no mean feet to be honest.

Does anyone know the cost to terminate the contract I have with them to go to a traffic shaping free service - I have about 9 months left I think - but I want to watch evening sport on my touch now.

Matt

 

[Anonymous]

I would contact them, maybe something wrong with your line.

If you are getting those speeds then its not broadband, its dial-up and it does not serve a purpose.

Maybe upgrade to the max, I think its only an extra 5iver.

What speeds can you get in your area?

 

[harveymt]

Sky Connect is the tariff for those who are not on Sky's high speed broadband network. I think it's £17.99 a month. It uses whatever existing line is there usually the BT line. If you check with the BT site that should tell you the maximum speed that line can support. Unfortunately, that speed is not what may end up getting. If you have a large number of people on the line on front of you or are a large distance from the exchange your broadband will slow down considerably. My in-laws are in that position with Sky broadband. From 4 to about 11 in the evening their broadband is down around the 200kps speed. At other times especially late at night, early morning they get a steady 2Mb speed. I don't think there is much you can do about it that is what your problem is.

 

[bigboss]

Sky deliberately reduces the broadband speed during peak times, a practice some of the companies like BT don't do. If it's not mentioned in your contract about this, you are entitled to challenge them & terminate your contract.

 

[bluenose]

this may only be on the 'connect' package.I believe Sky have stated that they dont traffic shape on their normal broadband packages