Could someone help with this please?
On Monday I had 2 Samsung TV's installed plus 2 Sky + HD boxes. It was set up by the suppliers (Comet) and by Sky. I wouldn't know where to start.
One system works fine but the other doesn't. The only difference between the two is that the one with problems has a blu ray home cinema sytem included. Also, on the one that works Sky provided the HDMI cables whereas on the one that has problems they installed ones that I purchased from Comet (brand name Monster).
The problem is that when I use either the Sky remote or the TV remote to turn the TV off it shuts down the whole system, including the Sky HD box. Not just to standby, but turns the Sky HD box off entirely, so that when I turn the TV back on I have to wait for the Sky box to reboot from scratch. Sky + therefore doesnt work without the TV on as the box is switched off.
Comet's help line talked me through a system restart but it had no effect and referred me to Sky technical helpline. They said they had never come across this problem but tried a few things without success. They said at one stage that the two remotes must be operating on the same frequency and there was nothing they could do. I politely pointed out that the sytem shuts down without use of the remotes when you turn the TV off at the set, so that can't be right. Plus I cant see Samsung selling HD tellies that are incomaaptible with Sky HD boxes!
I have insisted they send round an engineer to check the set up out and install a new box if necessary which they have agreed to do but in advance of them coming:
- has anyone else had this problem? and if so
- what was the cause and what is the fix?
Thanks & Regards
Eric (Stoke on Trent)
On Monday I had 2 Samsung TV's installed plus 2 Sky + HD boxes. It was set up by the suppliers (Comet) and by Sky. I wouldn't know where to start.
One system works fine but the other doesn't. The only difference between the two is that the one with problems has a blu ray home cinema sytem included. Also, on the one that works Sky provided the HDMI cables whereas on the one that has problems they installed ones that I purchased from Comet (brand name Monster).
The problem is that when I use either the Sky remote or the TV remote to turn the TV off it shuts down the whole system, including the Sky HD box. Not just to standby, but turns the Sky HD box off entirely, so that when I turn the TV back on I have to wait for the Sky box to reboot from scratch. Sky + therefore doesnt work without the TV on as the box is switched off.
Comet's help line talked me through a system restart but it had no effect and referred me to Sky technical helpline. They said they had never come across this problem but tried a few things without success. They said at one stage that the two remotes must be operating on the same frequency and there was nothing they could do. I politely pointed out that the sytem shuts down without use of the remotes when you turn the TV off at the set, so that can't be right. Plus I cant see Samsung selling HD tellies that are incomaaptible with Sky HD boxes!
I have insisted they send round an engineer to check the set up out and install a new box if necessary which they have agreed to do but in advance of them coming:
- has anyone else had this problem? and if so
- what was the cause and what is the fix?
Thanks & Regards
Eric (Stoke on Trent)
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