As much as I hate to admit it, I'm dissatisfied with the second 32-inch LED set I've bought in the last few months. The first, a Sony KDL-32EX703, went back due to backlight bleed, and now I'm starting to get weary of my Samsung UE32C6530's woeful way with motion.
It's so irritating because in virtually every other way the Samsung is very very good - fine object detail in particular is excellent, and the backlight far more uniform than the Sony. But, considering the praise given to the motion handling of most Samsung sets these days, it seems this one missed the boat! The set really struggles to cope with even basic motion during many Blu-rays and Freeview broadcasts - people's faces in particular have a tendency to smudge all over the place, and there is also a very odd kind of 'red lag' issue often present, where people's hairlines and the edges of their faces display a bright red shadow around them when they move. The 'LED Motion Plus' feature seems to do nothing except dim the picture severely, while the 'Motion Plus' options also fail to rid the image of these instabilities. I have fiddled endlessly with every single picture setting to try and minimise/eliminate these problems (including trying different combinations of settings). But I just can't seem to rid the picture of its smeary, smudgy and generally unstable appearance.
As much of a perfectionist as I admittedly am, after lots of deliberation I now firmly believe these issues are distracting enough to warrant some kind of action. But I just don't know whether to take this up with the retailer or with Samsung directly - the TV came with a 5-year warranty, but I'm unsure which party would investigate problems like this first? The Sony just got sent straight back to Amazon, no questions asked, but it's more complicated this time since the Samsung is being paid for on finance.
It's so frustrating since I'm very pleased with the TV in so many ways, but this is pretty much ruining my experience of using it, and as much as it pains me to take issue with yet another new TV, I just can't help it because I'm not completely satisfied.
Can anyone offer any advice please, whether you're one of the WHF team or someone who's had experience of this TV or of the same issues on any other models or manufacturers?
It's so irritating because in virtually every other way the Samsung is very very good - fine object detail in particular is excellent, and the backlight far more uniform than the Sony. But, considering the praise given to the motion handling of most Samsung sets these days, it seems this one missed the boat! The set really struggles to cope with even basic motion during many Blu-rays and Freeview broadcasts - people's faces in particular have a tendency to smudge all over the place, and there is also a very odd kind of 'red lag' issue often present, where people's hairlines and the edges of their faces display a bright red shadow around them when they move. The 'LED Motion Plus' feature seems to do nothing except dim the picture severely, while the 'Motion Plus' options also fail to rid the image of these instabilities. I have fiddled endlessly with every single picture setting to try and minimise/eliminate these problems (including trying different combinations of settings). But I just can't seem to rid the picture of its smeary, smudgy and generally unstable appearance.
As much of a perfectionist as I admittedly am, after lots of deliberation I now firmly believe these issues are distracting enough to warrant some kind of action. But I just don't know whether to take this up with the retailer or with Samsung directly - the TV came with a 5-year warranty, but I'm unsure which party would investigate problems like this first? The Sony just got sent straight back to Amazon, no questions asked, but it's more complicated this time since the Samsung is being paid for on finance.
It's so frustrating since I'm very pleased with the TV in so many ways, but this is pretty much ruining my experience of using it, and as much as it pains me to take issue with yet another new TV, I just can't help it because I'm not completely satisfied.
Can anyone offer any advice please, whether you're one of the WHF team or someone who's had experience of this TV or of the same issues on any other models or manufacturers?
Facebook
Twitter
Instagram