Gargh sorry about the rant but I'm getting angry and I need to vent... [
]
I had a lovely day at the Manchester Home Enterainment Show on the 17rd October and even decided to splash out on the What Hifi Award winning 40" Samsung 8000 Series TV and a Blu Ray player - made all the sweeter by getting a free 3D pack with 2 pairs of glasses and the promise of £200 cashback. This as you'll notice was almost 4 weeks ago now...
The lovely, friendly Samsung reps took me to the Sales desk being run by Audio T who although were having computer problems extracted not a insignificant sum of money from my credit card and gave me a hand written receipt and promised to call me with a delivery date. Happy I'd soon be watching a lovely LED lit large TV I toddled off back home.
A week after hearing nothing I rang Audio T who said due to their computer problems it had taken a while to get the orders in to Samsung but this has now been done, and they very promptly faxed me over a printed receipt that I can use to claim the cashack and for warranty purposes. They also said they would ring when Samsung had confirmed a delivery date.
Still nothing, and no idea when my TV will arrive. I've called Audio T numerous times and I really can't fault their service, they are as frustrated with Samsung as I am. The order with Samsung was placed 3 weeks ago and Samsung still cannot provide the Audio T with even an estimated delivery date, and thus Audio T can't tell me.
I'm not amused! Even worse if it doesn't arrive by the end of the month I miss the window for applying for the £200 cashback. Please don't take this as a rant against Audio T I'm laying the blame squarely at Samsung and their sales reps who cannot say when the order will be fulfilled.
Bah!
]I had a lovely day at the Manchester Home Enterainment Show on the 17rd October and even decided to splash out on the What Hifi Award winning 40" Samsung 8000 Series TV and a Blu Ray player - made all the sweeter by getting a free 3D pack with 2 pairs of glasses and the promise of £200 cashback. This as you'll notice was almost 4 weeks ago now...
The lovely, friendly Samsung reps took me to the Sales desk being run by Audio T who although were having computer problems extracted not a insignificant sum of money from my credit card and gave me a hand written receipt and promised to call me with a delivery date. Happy I'd soon be watching a lovely LED lit large TV I toddled off back home.
A week after hearing nothing I rang Audio T who said due to their computer problems it had taken a while to get the orders in to Samsung but this has now been done, and they very promptly faxed me over a printed receipt that I can use to claim the cashack and for warranty purposes. They also said they would ring when Samsung had confirmed a delivery date.
Still nothing, and no idea when my TV will arrive. I've called Audio T numerous times and I really can't fault their service, they are as frustrated with Samsung as I am. The order with Samsung was placed 3 weeks ago and Samsung still cannot provide the Audio T with even an estimated delivery date, and thus Audio T can't tell me.
I'm not amused! Even worse if it doesn't arrive by the end of the month I miss the window for applying for the £200 cashback. Please don't take this as a rant against Audio T I'm laying the blame squarely at Samsung and their sales reps who cannot say when the order will be fulfilled.
Bah!
Facebook
Twitter
Instagram