The store i bought my v20 in have been fantastic really, they replaced my v20, when any other shop would have probably said it was working within spec.. and now they are swapping my v20 for a vt20 (42") with me making up the difference.. i'm happy to do so.. i have written to panasonic uk via email.. and my main issue with with floating blacks.. they mentioned getting an engineer to look at it, but if it was within spec i would have to pay for the visit etc.. and then they said cause my v20 was designed for the UK market that they couldnt guarantee it would work in dublin the same way... wow... ok mpeg4 digital tuners aside, i didnt think the tv would mind whether it was in dublin or down! Anyway the service i'm getting from the shop i bought from (watters electrical) is brilliant.. so i'm glad thats working out.. I've bought from DID and Harvey Norman in the past, and when something goes wrong, they dont seem to care.. Thank god there's still some small independant guys out there who believe in customer service!
maxflinn:
well, panasonic are saying that they doubt there is anything wrong with the tv, they reckon its because im using my humax and not the internal hd tuner that im getting the motion issues, but thats not the case, the issues are there with
all sources, including the internal tuner which ive tested, and dvds, although less so with blu-rays..
the store requested that i write to panasonic uk, asking them to send out an engineer, that seemingly
wont charge in the event that he finds no issues, which of course he would, or should i say should. but if panasonic ireland send an engineer, he would want e120 plus vat per hour, including travelling time of 3 hours, and time spent checking the tv, if he deems the tv to be working within spec
. why should a request to pana ireland to examine a brand new tv involve a possible cost to me, while a request in writing to pana uk would mean the same engineer would not charge me, regardless of his findings?
the thing is, once you've noticed problems with a tv, you see them all the time, you're subconsciously looking for them, and its impossible to ignore them, whats happening is, with certain types of motion, the image slightly loses focus, clarity if you like, to varying degrees, more so on panning shots where there is also judder, as is being widely reported on the web, that just didnt happen on my g10, and is not acceptable to me on a higher specced/priced and newer tv..
their reluctance to even entertain the possibility of an issue, is interesting, i wonder if that is a stance panasonic are taking to stem the tide of returns/refunds? of which there are many, i mean, if all v20's have these motion issues, then they are a bad buy, simples,and denial will probably be their answer, if not, which is probably the case, why are they so sure that my tv is fine? dont some tvs have manufacturing faults? ..
i refused to write to pana uk, why should i? i bought the tv in ireland not england, and i shouldnt have to do so anyway. thats the sellers responsibility. as regards a cooling off period, you dont have one here if you have bought the tv instore, you can of course ask for a repair/replacement or refund, but thats dependant on the view of the seller, and is negotiable..
anyways im waiting on word back from the store tmw, i hope they do the decent thing and give me my money back, i love most of what the tv does, and bought it after lots of demoing, all blu-rays incidentaly, in good faith, with the intention of keeping it for a few years, but its flawed, inherantly or faulty i dont know or care, its not acceptable for a tv costing e1650, and if i have to picket the store, and believe me i would, then im getting my money back, its up to the store, and panasonic, how easy or hard the process of a refund will be, but refund there will be..