Lack of support

[Joe support]

Hello

I just wanted to mention that all these reviews are great and help all of us when shopping for new audio equipment etc.
One thing that seems to be missing from these reviews is the companies support scores.

I bought a WiiM pro plus for a friend and it turns out that their support is non existent right from day one.
You might have the best streamer at the best price but when you need help and there's no support where does that leave you?



Best regards
Joe Support

 

[daytona600]

are you UK based

 

[nopiano]

So, you joined this forum to moan? Fair enough.

Did you try Wiim’s forum, or read the manual? What did you not get to work with the remote?

December is quite a while ago now! How would you measure ‘support’ exactly?

Search results for query: Pair remote

forum.wiimhome.com

 

[jjbomber]

Hello

I just wanted to mention that all these reviews are great and help all of us when shopping for new audio equipment etc.
One thing that seems to be missing from these reviews is the companies support scores.

I bought a WiiM pro plus for a friend and it turns out that their support is non existent right from day one.
You might have the best streamer at the best price but when you need help and there's no support where does that leave you?



Best regards
Joe Support

Welcome to the forum.

Whilst we agree with the sentiments, how can they realistically report on customer services? They wouldn't be joining the queue like Joe Public on a review sample. These days they are more like paid influencers than reviewers anyway.

 

[Joe support]

are you UK based

No I am in Canada.

 

[daytona600]

1st point of contact your dealer in canada for help

 

[Dave_]

1st point of contact your dealer in canada for help

Unless he bought direct...

 

[Jasonovich]

Love Canada, who doesn't!
Welcome to the forum 🙂



Not wishing to distract from your opening thread but out of curiosity, what kind of issues are you experiencing with your WiiM product. Perhaps someone on this thread is best placed to assist you?