john lewis/richer sounds/general extended guarantees

[admin_exported]

Hi im will be soon plunging into the LCD market and am worried about certain things, dead pixels, clouding and light bleeding to name but a few so my question is simply this

If i buy from say john lewis or richer sounds and get their extended guarantee what does it actually cover?

i know that the dead pixel one is withing manufacturers limits but about clouding and bleeding who decides whether its excessive or not to get the screen replaced,fixed?

if i phone up and say that clouding is really bad are they obliged to replace it, or does it depend on how they see it?

thanks

 

[John Duncan]

thehoss:
Hi im will be soon plunging into the LCD market and am worried about certain things, dead pixels, clouding and light bleeding to name but a few so my question is simply this

If i buy from say john lewis or richer sounds and get their extended guarantee what does it actually cover?

i know that the dead pixel one is withing manufacturers limits but about clouding and bleeding who decides whether its excessive or not to get the screen replaced,fixed?

if i phone up and say that clouding is really bad are they obliged to replace it, or does it depend on how they see it?

thanks

As previously stated, John Lewis offered to replace my cloudy LCD without too much hassle. The one they brought to replace it was worse, but that's by the by.

 

[Anonymous]

hello jd

yes i remember you saying your experience with john lewis was great, the only problem is john lewis dont do the specific model of tv that i want!

but if all gurantees are similar to john lewis then i will be happy

 

[Andy Clough]

More details of the John Lewis 5-year guarantee on TVs here. Suggest you phone their customer helpline 08456 049 049 to get detailed answers to your questions on pixels/bleeding/clouding etc.

And details of Richer Sounds' guarantees here.

 

[Anonymous]

thanks andy, i think that may be the way to proceed with all the retailers that are offering a guarantee