Firstly, I am very pleased with their products when received, but...
My experience of them is that they are in no hurry to get orders out. They do say they are all made to order. Gives the impression they have zero back stock, even still you would have thought they would hold a few of the more common orders. This may seem to make business sense to a small independant company, but it is very frustrating for the customer, ultimately risking losing business. Being given a realistic estimate of delivery times could easily resolve all this!
They also sell them in standard lengths, or to order, on ebay as well. Even there they do not appear to be too speedy. Their eBay adverts state, 'Please be aware that these cables are all hand made in the uk to your order. For this reason we state a dispatch time of 5 business days but we will do everything we can to dispatch as quick as possible.' Their seller comments make for interesting reading. Surprising they have a positive score of 97.7%.
This is my general experience of bespoke ordering cables from hifi manufacturers for products though
Perhaps I expect too much in these days when most online stores post it the same day.
The order status part of their website is useless, as it always says 'pending shipment' from the moment you place the order until long after you have received it.
However, selling direct should bring the cost down for us and some of their products are very fine indeed.
So the wait for my latest Bach MkIII continues...