Hello,
First, thank you for your interest in our brand and products.
Like the quality of our products, the quality of our service is also one of Focal's core values.
We have taken into account the problems some users encountered which has been identified on a limited number of Spirit One headphones.
Rest assured, we are very concerned about these issues and will do everything necessary to replace every defective Spirit One headphones.
We invite the users having troubles with their Spirit One to contact their retailer asap, in possession of their sales receipt, in order to arrange a replacement.
To locate your nearest authorized retailer all over the world, please click on the link below:
http://www.focal.com/dealers.
In case of problem for contacting them, please send an email to webmaster@focal.com.
Regards.