Excellent Customer services from AE

[admin_exported]

About 3 weeks ago I finally completed (after a couple of years!) my surround sound by getting the Neo Sub (v1) direct from AE. It really sounds superb and (obviously) matches the front Neo3's completely.

However, I'd noticed that when the power is set to Auto, it didn't wake up, and if I set the switch to ON, after a day or so it would turn itself off. Anyway, I phone AE yesterday and they have arranged to collect the faulty sub, and replace it with a v2 Sub, on the same day.

Just want to say that I'm really chuffed with this service, and well done to AEJim and his staff.

Mart

 

[roger06]

Well I reckon that's the least they can do for selling you a duff one in the first place!

 

[Anonymous]

Maybe, but how many companies actually do it? Just refreshing not to have to ask!

 

[Pistol Pete1]

I had a similar experience with Jim and his gang.... brought a Radiance sub directly, that stopped working after a couple of weeks.

It was replaced no problem at all, with the other taken back to them at the same time......