EB Acoustics again falls short

[waynebosz]

Hi,

I placed an order for a single EB3 speaker back in October 19th, 2012, and as of yet to receive my speaker. Spoke many times to Richard Allen with promises to deliver it within six (6) weeks after each conversation with him. Today, I requested a refund, but Richard Allen has not responded. Interestingly, I have both a pair of the EB1's and EB2's (wait for the EB2's was over 4 months after multiple inquiries).

 

[Overdose]

Hi,

I placed an order for a single EB3 speaker back in October 19th, 2012, and as of yet to receive my speaker. Spoke many times to Richard Allen with promises to deliver it within six (6) weeks after each conversation with him. Today, I requested a refund, but Richard Allen has not responded. Interestingly, I have both a pair of the EB1's and EB2's (wait for the EB2's was over 4 months after multiple inquiries).

..and you went back?

 

[KiwiMoto]

Oh dear.Things haven't improved in the despatch dept over there then.Damn, it's such a fine product too.

 

[Richard Allen]

Hi,

I placed an order for a single EB3 speaker back in October 19th, 2012, and as of yet to receive my speaker. Spoke many times to Richard Allen with promises to deliver it within six (6) weeks after each conversation with him. Today, I requested a refund, but Richard Allen has not responded. Interestingly, I have both a pair of the EB1's and EB2's (wait for the EB2's was over 4 months after multiple inquiries).

Just got your email. Refunded via paypal as you requested. Hope you've got a paypal account. If you haven't, Email me.

 

[matthewpiano]

Hi,

I placed an order for a single EB3 speaker back in October 19th, 2012, and as of yet to receive my speaker. Spoke many times to Richard Allen with promises to deliver it within six (6) weeks after each conversation with him. Today, I requested a refund, but Richard Allen has not responded. Interestingly, I have both a pair of the EB1's and EB2's (wait for the EB2's was over 4 months after multiple inquiries).

..and you went back?

Presumably the 1s and 2s are used in a surround system and the EB3 was intended to be used as a centre speaker, maintaining tonal consistency rather than mis-matching from another brand.

 

[michael hoy]

Hi,

I placed an order for a single EB3 speaker back in October 19th, 2012, and as of yet to receive my speaker. Spoke many times to Richard Allen with promises to deliver it within six (6) weeks after each conversation with him. Today, I requested a refund, but Richard Allen has not responded. Interestingly, I have both a pair of the EB1's and EB2's (wait for the EB2's was over 4 months after multiple inquiries).

Just got your email. Refunded via paypal as you requested. Hope you've got a paypal account. If you haven't, Email me.

Richard,

Instead of waiting to respond on here and have disgruntled customers, why can't you keep customers informed of your lead times and slippage.

I cannot see how all these issues are good for your business and reputation no matter how good your products maybe.

This is certainly putting myself off purchasing from you.

 

[waynebosz]

Your presumption is correct. The intention was to use the single EB3 as a center channel setup, but, of course, it never happened. Any recommendations on a center channel speaker to fill the gap that will help maintain tonal consistency with the EB2's will be highly appreciative?

 

[waynebosz]

Richard,

Your still short on refund. Check your e-mail again for two PayPal transactions on item purchased.

 

[phydeau]

Wayne

I have a new EB3 sitting in a cupbard, if that helps. If you're interested, we could move to the wam to discuss.

 

[Jota180]

You waited THAT long? I'd have driven down there for a face to face.

 

[Neptune_Twilight]

I was looking on the EB site last night as I've always fancied trying a pair of EB1's & don't mind waiting a reasonable amount of time but it's probably the sparsest site on the net with no idea of lead times for delivery, this thread has put me off somewhat.

 

[waynebosz]

I decided to add a KEF Q600c center speaker to fill in the center channel when listening to SACD (pcm or dsd) audio and watching movies. So far, it seamlessly complements and matches the EB2's both sonically and cosmetically (black). *good*

 

[steve_1979]

It's still happening...

http://www.pinkfishmedia.net/forum/showthread.php?t=168228

 

[bigboss]

He's beyond hope now. The same things are being repeated despite all the good advice this forum gave him to improve the situation.

 

[BigH]

Don't know why he can't employ someone part time to handle the office side, I'm sure there are some retired bods only to happy to work for say 10 hours a week for a bit of dosh.

 

[luckylion100]

This kind of business practice wouldn't occur if the people running these small companys had to face their customers in person on a more regular basis. I've just been messed around by an entirely different company online, same kind of thing though and all I can say is they're lucky I wasn't within travelling distance!

 

[Native_bon]

I think everyone has been polite about this situation. If it was me, small claims court. I have done this & every time I come up tops with just about any company. In this situation its a no brainner. Send a letter for court case you will get your money within weeks. Very easy you do the application online.

 

[waynebosz]

Hi, from time to time I visit this post just to see if Richard and his business practices have improved. Apparently not! Fortunately I was reimbursed for the EB3 speaker that never arrived. Good luck all...recovering your losses.