Dragonfly Silent with 48/96K on Mac

[admin_exported]

My new Audioquest Dragonfly arrived this morning. I'm directly connecting it to my 11" MacBook Air (Mid 2011) running OS X 10.7.5 and using Audirvana Plus for play back.

• When playing 44/88K files it works great.
• When I play any 48/96K files it's silent.
• The colour indicator on the Dragonfly changes correctly to blue/magenta for 48/96K files.
• The 48/96K files play fine out of the internal speakers or if forced to 44 or 88K.

I have a sinking feeling my unit is faulty, but any suggestions on how to resolve this are greatly appreciated!

 

[Anonymous]

Turns out it was faulty.

Spoke to Peter Tyson by phone and they sent me out a replacement with a prepaid return envelope. Hooray for excellent customer service.

Just enjoying some carols on on my replacement Dragonfly as I type this.

Happy Christmas.