Hello
I have purchased two of the Bose Cinemate GSII back in Jan 2011 and yes just had to send my two systems back to Bose for a Call back repair on the Sub modules, Spoke to Bose about the inconvenience of it all, and have been dealt with very rudely and the only compensation I am getting for spending my time disconnecting removing waiting in doors all day for box delivers and then having too fabricate the flat pack boxes then boxing the units up and have to wait all day for a basic UPS delivery as no time booking available on this type of delivery, oh and had to print of all packaging labels to stick to the boxes that I have paid over £750 on each system.
The system is great and extremely pleased with the product sound production be it for movies and music or just general watching TV but Bose them selves, the are rude to there customers and I will think again about parting any cash with them after buying many of there products for the home AV set up.
I had to fight with them just to get a guaranteed 2 week turn round so I am waiting for my units to return very soon which the awful staff did inform me and confirmed by emai that both units will get an extended 2 years warranty( how about reimbursing me some cash for my wasted time).
I bet they go over the two weeks and then im on them like a bad rash
Oh and going to have to wait yet another day in doors for the returns. (great NOT)