Shure 535 repair

[Tuess]

Looking for advise.

Saturday night toh accidentally stood on one of my 535’s snapping the earbud itself off. That’s the only damage, everything else is fine and they still work perfectly apart from the fact one isn’t in my ear properly. I’ve contacted Shure but they have informed me they will not replace the casing and want to charge me £170 for a replacement even though all I need is a new housing. I’m furious. It’s shocking customer service for such an expensive product.

Anyone any ideas? I’m loathed to be ripped off like this but without a repair I’m headphoneless.

 

[dalethorn]

Looking for advise.

Saturday night toh accidentally stood on one of my 535’s snapping the earbud itself off. That’s the only damage, everything else is fine and they still work perfectly apart from the fact one isn’t in my ear properly. I’ve contacted Shure but they have informed me they will not replace the casing and want to charge me £170 for a replacement even though all I need is a new housing. I’m furious. It’s shocking customer service for such an expensive product.

Anyone any ideas? I’m loathed to be ripped off like this but without a repair I’m headphoneless.

Your best option is to go to the authorized dealer you bought it from and lean on them to lean on Shure. If the dealer wants your continued business they might be willing to act on your behalf.

 

[MajorFubar]

I guess it won't glue then? These things are probably assembled by machine from two half shells and glued. I doubt it's considered a replaceable part.

 

[Tuess]

That’s what they’re saying. For a £350+ piece of kit though it’s not a good enough response.

 

[Tuess]

Trying that. I’m appalled though. Not to have a repair option on a piece of kit at that price simply isn’t good enough. £350 headphones should not be deemed throw away pieces of kit. We wouldn’t accept it on a speaker or any other piece of HiFi.

 

[dalethorn]

Trying that. I’m appalled though. Not to have a repair option on a piece of kit at that price simply isn’t good enough. £350 headphones should not be deemed throw away pieces of kit. We wouldn’t accept it on a speaker or any other piece of HiFi.

If the authorized dealer will not help at all - not even to offer suggestions on where to go for repair (there are repair people everywhere), then that dealer had better be giving steep discounts on this item. Did you get a big discount? What has your dealer done for you?

Today you can find repair people who fix things that used to be non-serviceable, such as cracked screens on Apple watches etc.

 

[MajorFubar]

Unfortunately I can't think of anyone making IEMs at that pricepoint where anything is replaceable other than the foam/rubber tips. They are of a design which is just not intended to be serviceable, which in turn simplifies the design and keeps their manufacturing costs lower. It's a different story with full sized headphones. My Senn HD650s can be completely disassembled into their separate components parts, and everything is available from Senn's service department, albeit it at a price.

 

[Al ears]

Unfortunately I can't think of anyone making IEMs at that pricepoint where anything is replaceable other than the foam/rubber tips. They are of a design which is just not intended to be serviceable, which in turn simplifies the design and keeps their manufacturing costs lower. It's a different story with full sized headphones. My Senn HD650s can be completely disassembled into their separate components parts, and everything is available from Senn's service department, albeit it at a price.

I'd agree, it's the way things are going and with miniature items such as earphones it's near nigh impossible to make them serviceable.

 

[MajorFubar]

True enough. Side effect of miniaturisation and the fact that consumers want high performance cheaply. The only exceptions will be hand-built IEMs, no doubt at an exponentially higher price, where the manufacturer would probably be willing to receive them back from replacement of the broken part. Probably still cost an arm and a leg.