Guys,
I received this TV on Wednesday and have having serious issues with its infrared!
I have Sky+HD and since I've connected it to the TV, the Sky remote is having trouble syncing with the Sky+HD box. Basically I have to press a button 5,6,7 or even more times for the remote to sync with the box (in simple terms I am not always getting the red light on the Sky box flash to say my command has been actioned - the red light on the Sky remote is constant) . I know it's not Sky as I had a Sky engineer call out this morning who tried 3 seperate Sky+HD boxes (2 made by Samsung and one by Pace) and 3 seperate remotes and the problem still persisted! We then tried a normal Sky+ box (NOT HD) and it worked fine!
We then proceeded to turn the TV onto standby and retried the Sky+HD box and every single time we pressed a button on the remote, the Sky box recognised it (i.e. the red light on the box flashed every single time)! It therefore appears that the infrared on the TV is too strong and as such, is blocking the signal between the Sky remote and box.
I phoned Sony to see whether they had a solution but, being a brand new TV, they did not. They advised that I contact my retailer for an exchange. I have contacted my retailer and am currently awaiting a response. The person I spoke to appeared to suggest that previous Bravia models have been affected in a similar way (although he didn't seem sure).
Have any of you experienced this major problem by any chance? I did turn off the light sensor to see if it would make a difference but to no avail. Should a future firmware update correct this?
Your advice would be greatly appreciated.
I received this TV on Wednesday and have having serious issues with its infrared!
I have Sky+HD and since I've connected it to the TV, the Sky remote is having trouble syncing with the Sky+HD box. Basically I have to press a button 5,6,7 or even more times for the remote to sync with the box (in simple terms I am not always getting the red light on the Sky box flash to say my command has been actioned - the red light on the Sky remote is constant) . I know it's not Sky as I had a Sky engineer call out this morning who tried 3 seperate Sky+HD boxes (2 made by Samsung and one by Pace) and 3 seperate remotes and the problem still persisted! We then tried a normal Sky+ box (NOT HD) and it worked fine!
We then proceeded to turn the TV onto standby and retried the Sky+HD box and every single time we pressed a button on the remote, the Sky box recognised it (i.e. the red light on the box flashed every single time)! It therefore appears that the infrared on the TV is too strong and as such, is blocking the signal between the Sky remote and box.
I phoned Sony to see whether they had a solution but, being a brand new TV, they did not. They advised that I contact my retailer for an exchange. I have contacted my retailer and am currently awaiting a response. The person I spoke to appeared to suggest that previous Bravia models have been affected in a similar way (although he didn't seem sure).
Have any of you experienced this major problem by any chance? I did turn off the light sensor to see if it would make a difference but to no avail. Should a future firmware update correct this?
Your advice would be greatly appreciated.
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