Earthing a turntable can be difficult, particularly if you do not know what you are doing.
Turntable earthing requires that each part of the player is connected to ground once and once only, the turntable, specifically the motor is earthed via the mains connection and is normally not an issue. The arm is usually earthed via a separate earth lead, though on some players it is connected to the screen on one of the channels of the phono lead. The cartridge is then earthier via the screens of the phono leads.
Problems can arise when parts of the player are inadvertently earthed twice, ie a metal bodied cartridge may be earthed by it's physical connection to the arm and by connection via the screened cable to the amplifier, sometimes this is obvious, as when an external link can be seen connecting the metal of the cartridge body to one of the pins on the cartridge. Sometimes these links are internal or accidental and you can't see them, more difficult.
Other issues may arise from the design of the amplifier, in many modern designs the electronics are isolated from the chassis and 'floats', in others the electronics are earthed to the chassis of the amplifier and then to the mains. It might be possible to have the arm connected to the chassis ground but the ground on the cartridge connected to the 'floating' electronics,hence hum.
The issue needs to be tackled in a methodical manner by someone who knows what they are doing, often the manufacturer/distributer will not have te range of experience to be able to help, this is one for a competent dealer if you are lucky enough to know one.