I bought this TV in July and noticed a light bleed problem at the bottom of the screen. It's spreads at least 4cm into screen and is obvious during dark sceens. I have been trying to ignore it, but found it really distracting during Blade Runner.
In the end I phoned Panasonic's customer care and had an engineer down to take the set away to mend. To prove my case I gave him two pictures of the problem to send to Panasonic.
Today, I was informed by the engineer that Panasonic regarded my set to be "within normal limits" and that he had been instructed to return my set - happy I was not!
I phoned up Pana's customer care and complained, but they would not budge - definately unhappy!!
This whole senario is crazy. I spent a grand on Pana's flag ship model, a customers tells them that the set is faulty and they tell us in effect that the set is "faulty within normal limits" The question is, would you have bought this set (or any other) if this problem had been demonstarted in the showroom? Also, as light bleed is not seen on all sets, then surely those that do are faulty? What ever happened to the customer always being right?
I gather that this problem is not restricted to Pana's, so why is not this problem more widely discused. I have been reading the mags for years and have never seen it mentioned. What's the good of giving a set a 5* picture rating, when it is degraded by light bleed?
So what should I do? All advice welcome.
Over to you -
In the end I phoned Panasonic's customer care and had an engineer down to take the set away to mend. To prove my case I gave him two pictures of the problem to send to Panasonic.
Today, I was informed by the engineer that Panasonic regarded my set to be "within normal limits" and that he had been instructed to return my set - happy I was not!
I phoned up Pana's customer care and complained, but they would not budge - definately unhappy!!
This whole senario is crazy. I spent a grand on Pana's flag ship model, a customers tells them that the set is faulty and they tell us in effect that the set is "faulty within normal limits" The question is, would you have bought this set (or any other) if this problem had been demonstarted in the showroom? Also, as light bleed is not seen on all sets, then surely those that do are faulty? What ever happened to the customer always being right?
I gather that this problem is not restricted to Pana's, so why is not this problem more widely discused. I have been reading the mags for years and have never seen it mentioned. What's the good of giving a set a 5* picture rating, when it is degraded by light bleed?
So what should I do? All advice welcome.
Over to you -
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