Help help please Comet/samsung

[dirtydean]

I have been using my Samsung BDP 1650 Blu-ray player to play films untill they relase the Denon 1611, anyway a few weeks ago when pausing it and then playing the sound would be out of sync. I updated the player of Samsungs web site, and tryed again the fault was still there. I phone Comet who told me they would just replace the machine, i was surprised with this as I bought the player last Sep. I took it down to my local Comet (Stockport) who told me that they would send it for repaire and not replace it, this was better for me as it usually lives im my bedroom and the size is just right for my wardrobe. Off it went. Yesterday it came back and they told me they carred out a firmware update. When i tested it at home not only was the fault still there but now it take along time to boot up, when a disk is put in its very noisey, takes along time to read the disc, sometimes says this disk can not be played and also will not bitstream or LPCM any 5.1 sound, HD or not no matter what the setting are. I phoned Comet back telling them I was not happy that the player was worse than it went in, after there specialist said he did not know what i was talking about, bitstreaming and all that, They told me to take it back to the store witch i have done and they are sending it for repaire again, I just want a new one, as now I think this player is beyond repair now..

My questions are?
[*]What would you do? [*]How many times should they repaire it before replacing it? [*]Dose any Tec head know what the problem could be? [*]And has anybody had problems with Comet before, i have spent 1000s with them but never used there afterservice before?

Dean

P.s sorry about my grammar and spelling

 

[Anonymous]

When in sept did you buy it?

I would give them one more chance then demand a replacement if still under warranty.

Take a copy of trading standards with you.

 

[Binman]

Hi,

Ring Samsung directly. Check their website for the correct support number. I have had two Samsung things go wrong recently (a laptop and a hoover). Both times the products were in warranty, so I just called up Samsung directly and they were brilliant at sorting the issue out for me very quickly. Laptop was repaired as I waited at a local repair shop, and hoover was picked up by courrier and delivered back to me when fixed.

On a side note, I had no proof of purchase for the hoover, but they still fixed it free of charge. They said that you should always register your product on line when you buy it, as they then have a record if you loose your proof of purchase.

 

[richardw42]

I've got a Samsung TV and the panel went. The retailer (Play) were pretty obstructive and not at all helpful. If I was you I'd phone Samsung with my TV they were fantastic and it's probably some of the best Customer Service I've experienced.

 

[dirtydean]

I bought it on the 24th sep 2009, I have spoken to Samsung they told me they could arrange collection, but if I did that I think Comet would then wash there hands with it. The warrenty card that came with it said it has a 3 year warrenty, but Samsung said it only has a year, when I said the warrenty card says 3 years he said we will have to check that when it comes to it???

Dean

 

[6th.replicant]

According to Sale of Goods Act, the retailer has ONE chance to repair, thereafter you're entitled to a replacement or FULL refund. And you have up to SIX years' worth of 'cover' with the retailer, NOT the manufacturer.

Don't accept any hogwash from Comet.

Contact Consumer Direct for free advice and clarification of rules 'n' regs: 08454 04 05 06

Here's some info from another thread that might be helpful:

6th.replicant:gel:
I spoke with the shop today they are going to take the tv into the shop tomorrow and do two days testing with it and then we are going to take it frrom there.

So i am really pleased, they have said if they can see the problems again there they will get me a full refund and send it back to panasonic.

Thanks

Don't mean to be a party pooper, but...

If, after the retailer's done its 'testing', it reports that it can't find any problems/faults with your TV - and hands you a receipt/report with 'NFF' (no fault found) stamped all over it - do not assume that is the end of the matter. So, in the retailer's opinion, the TV works fine in its workshop?

All well and good, but you watch your TV in your home - and it ain't functioning properly in your home

Had the same scenario with Comet and an iffy Samsung up-scaling DVDP - woeful 'phosphorus trails' during dark/night scenes - back in the day. Comet tried sending the DVDP to its engineers for testing and consequent 'NFF ploy'

So, I requested one of its 'engineers' attend my home to view the DVDP's fault when hooked-up to my TV etc in my living-room. The 'engineer' indeed noted the fault. His solution? He altered my TV's brightness/contrast/colour to ludicrously low settings, rendering dark/night scenes 'grey', thus masking the (grey) 'phosphorus trails'. Genius!

I swiftly sought advice from Trading Standards/Consumer Direct, then fired-off a Consumer Direct template letter to Comet's MD. Next day I was called by the MD's PA, who gave me a reference code to take to my nearest Comet, thus enabling a return/full refund

 

[Anonymous]

I had a fridge go after 3 years and they sent out an eng within 2 days, call samsung and leave comet.

Thats why I dont buy big stuff from them, they think once you buy something they dont need to do anything else.

Heard them advising people to go back to manufacturer after a week of buying in shop which is terrible

 

[dirtydean]

6th.replicant:According to Sale of Goods Act, the retailer has ONE chance to repair, thereafter you're entitled to a replacement or FULL refund. And you have up to SIX years' worth of 'cover' with the retailer, NOT the manufacturer. Don't accept any hogwash from Comet. Contact Consumer Direct for free advice and clarification of rules 'n' regs: 08454 04 05 06 Here's some info from another thread that might be helpful: 6th.replicant:gel:

I spoke with the shop today they are going to take the tv into the shop tomorrow and do two days testing with it and then we are going to take it frrom there.

So i am really pleased, they have said if they can see the problems again there they will get me a full refund and send it back to panasonic.

Thanks

Don't mean to be a party pooper, but... If, after the retailer's done its 'testing', it reports that it can't find any problems/faults with your TV - and hands you a receipt/report with 'NFF' (no fault found) stamped all over it - do not assume that is the end of the matter. So, in the retailer's opinion, the TV works fine in its workshop? All well and good, but you watch your TV in your home - and it ain't functioning properly in your home

Had the same scenario with Comet and an iffy Samsung up-scaling DVDP - woeful 'phosphorus trails' during dark/night scenes - back in the day. Comet tried sending the DVDP to its engineers for testing and consequent 'NFF ploy'

So, I requested one of its 'engineers' attend my home to view the DVDP's fault when hooked-up to my TV etc in my living-room. The 'engineer' indeed noted the fault. His solution? He altered my TV's brightness/contrast/colour to ludicrously low settings, rendering dark/night scenes 'grey', thus masking the (grey) 'phosphorus trails'. Genius!

I swiftly sought advice from Trading Standards/Consumer Direct, then fired-off a Consumer Direct template letter to Comet's MD. Next day I was called by the MD's PA, who gave me a reference code to take to my nearest Comet, thus enabling a return/full refund

Thanks

Just phoned them and they said "they have a guide line of 3 attemps to fix the problem"

I dont think i will be buying from them again, shame rearly as i've spent alot of money with them and was just going to buy a new AV stand from there as there is not enouth room on the one i have got for my Denon,,, when I get it. Also the kids have started there christmas list which most of it would have come from Comet, There loss.

 

[richardw42]

They don't deserve your future custom. Since the tv fiasco never bought anything from Play, and I was quite a high spender with them. Amazon get all my biz now.

 

[dirtydean]

At last comet has resolved my problem after very bad customer service I have my replacement blu-ray player. After a number of calls to consumer direct (who were excellent) and many visits to comet they have replaced my Samsung with a Sony BDP-370.. result. anybody who has a problem with comet don't give up keep pushing and fighting, your hard work will pay off.

 

[JoelSim]

dirtydean:At last comet has resolved my problem after very bad customer service I have my replacement blu-ray player. After a number of calls to consumer direct (who were excellent) and many visits to comet they have replaced my Samsung with a Sony BDP-370.. result. anybody who has a problem with comet don't give up keep pushing and fighting, your hard work will pay off.

They have no choice, they have to replace it.

 

[dirtydean]

JoelSim:
dirtydean:At last comet has resolved my problem after very bad customer service I have my replacement blu-ray player. After a number of calls to consumer direct (who were excellent) and many visits to comet they have replaced my Samsung with a Sony BDP-370.. result. anybody who has a problem with comet don't give up keep pushing and fighting, your hard work will pay off.

They have no choice, they have to replace it.

What I went through to get a replacement I could see many giving in though.

 

[JoelSim]

dirtydean:JoelSim:
dirtydean:At last comet has resolved my problem after very bad customer service I have my replacement blu-ray player. After a number of calls to consumer direct (who were excellent) and many visits to comet they have replaced my Samsung with a Sony BDP-370.. result. anybody who has a problem with comet don't give up keep pushing and fighting, your hard work will pay off.

They have no choice, they have to replace it.

What I went through to get a replacement I could see many giving in though.

Unfortunately that is the case with lesser retailers. Don't shop there.

 

[Alantiggger]

Well for me ... Comet, suck

I had a hoover bought from them and it stopped working... I visited the shop three times but to no avail... they told me there was nothing they could do and that I would have to buy a new one or other.... this was like ten years ago and I have never went into one of their shops ever since.

 

[dirtydean]

JoelSim:dirtydean:JoelSim:
dirtydean:At last comet has resolved my problem after very bad customer service I have my replacement blu-ray player. After a number of calls to consumer direct (who were excellent) and many visits to comet they have replaced my Samsung with a Sony BDP-370.. result. anybody who has a problem with comet don't give up keep pushing and fighting, your hard work will pay off.

They have no choice, they have to replace it.

What I went through to get a replacement I could see many giving in though.

Unfortunately that is the case with lesser retailers. Don't shop there.

Not any more... started to buy my kit from hifi4less in wilmslow they are brilliant heaps of advice and don't talk you into buying something you don't need.

What was funny today, when I was in comet they told me to pick a player and bring it back to the till's so I picked one and a salesmen followed me the full length of the store, back to the till and said "have you got a HDMI cable for that" if looks could kill I would have been done for murder.
Made me smile when I left though...

Dean