I have spoken to them twice now and both times it is the same reply, basically 'get over it'. Although the UK internet companies have stated clearly they can handle the extra traffic, Disney have reduced their quality to no better than a blu ray. With 5.1 sound. What is scary is that they suggested to me that quality might go down even more. DVD and stereo? What gets me is that they are still advertising their services as 4k, vision, HDR 10 and Atmos, which they aren't for the foreseeable future. This is misleading to new customers.