z4:
4biddenplanet:Don't blame the staff,their just trying to pay their rent/morgage like the rest of us.It's the companies who just treat their staff like a disposable resource and won't invest money into trainning them.
Not true, staff have to take some responsibility, take pride in whatÿthey do by doing it well. A little reading up on their subject isn't too much to ask. The "don't blame me, I just work here" approach isn't an acceptable excuse for lack of product knowledge, if you're going to take the money at the end of each month then it is appropriate that you should put in a decent amount of effort to ensure the company thrives which in turn will keep you in money for mortgages/rent/bills etc.
ÿ
I disagree, I work in a Shop that sells Hifi and Tvs and sometimes you cant know everything about every product its just not possible and there is a difference in taking an intrest in your job and going home at night and spending your own time reserching things well for what the money is i dont think you would.ÿ
Like a chap who said before about he went into a shop i think it was richer sounds and that "They know not to now" one of the worst parts of working in this part of retail is having know it all Hi-Fi and Home Cinema ideots come in and "Test" your knowledge just for the hell of it like we have not got better things to do!
So even though some members of certan companys dont know what there on about (and it dose happen) its not all there folt, give them a break and if you dont like it shop somwhere else.
4biddenplanet:Don't blame the staff,their just trying to pay their rent/morgage like the rest of us.It's the companies who just treat their staff like a disposable resource and won't invest money into trainning them.
Not true, staff have to take some responsibility, take pride in whatÿthey do by doing it well. A little reading up on their subject isn't too much to ask. The "don't blame me, I just work here" approach isn't an acceptable excuse for lack of product knowledge, if you're going to take the money at the end of each month then it is appropriate that you should put in a decent amount of effort to ensure the company thrives which in turn will keep you in money for mortgages/rent/bills etc.
ÿ
I disagree, I work in a Shop that sells Hifi and Tvs and sometimes you cant know everything about every product its just not possible and there is a difference in taking an intrest in your job and going home at night and spending your own time reserching things well for what the money is i dont think you would.ÿ
Like a chap who said before about he went into a shop i think it was richer sounds and that "They know not to now" one of the worst parts of working in this part of retail is having know it all Hi-Fi and Home Cinema ideots come in and "Test" your knowledge just for the hell of it like we have not got better things to do!
So even though some members of certan companys dont know what there on about (and it dose happen) its not all there folt, give them a break and if you dont like it shop somwhere else.
Big Aura
Well-known member
NickD2544:z4:
4biddenplanet:Don't blame the staff,their just trying to pay their rent/morgage like the rest of us.It's the companies who just treat their staff like a disposable resource and won't invest money into trainning them.
I disagree, I work in a Shop that sells Hifi and Tvs and sometimes you cant know everything about every product its just not possible and there is a difference in taking an intrest in your job and going home at night and spending your own time reserching things well for what the money is i dont think you would.
Like a chap who said before about he went into a shop i think it was richer sounds and that "They know not to now" one of the worst parts of working in this part of retail is having know it all Hi-Fi and Home Cinema ideots come in and "Test" your knowledge just for the hell of it like we have not got better things to do!
So even though some members of certan companys dont know what there on about (and it dose happen) its not all there folt, give them a break and if you dont like it shop somwhere else.
Not true, staff have to take some responsibility, take pride in what they do by doing it well. A little reading up on their subject isn't too much to ask. The "don't blame me, I just work here" approach isn't an acceptable excuse for lack of product knowledge, if you're going to take the money at the end of each month then it is appropriate that you should put in a decent amount of effort to ensure the company thrives which in turn will keep you in money for mortgages/rent/bills etc.
except there's a difference between "expert" and having a level of understanding comensurate with a traffic cone...!
I expect an AV salesman to know what 5.1 means, and the difference between the 1080P and 1080i. I don't expect them to reel off the differences between lots of specialist kit; but the basics should be there....!
4biddenplanet:Don't blame the staff,their just trying to pay their rent/morgage like the rest of us.It's the companies who just treat their staff like a disposable resource and won't invest money into trainning them.
I disagree, I work in a Shop that sells Hifi and Tvs and sometimes you cant know everything about every product its just not possible and there is a difference in taking an intrest in your job and going home at night and spending your own time reserching things well for what the money is i dont think you would.
Like a chap who said before about he went into a shop i think it was richer sounds and that "They know not to now" one of the worst parts of working in this part of retail is having know it all Hi-Fi and Home Cinema ideots come in and "Test" your knowledge just for the hell of it like we have not got better things to do!
So even though some members of certan companys dont know what there on about (and it dose happen) its not all there folt, give them a break and if you dont like it shop somwhere else.
Not true, staff have to take some responsibility, take pride in what they do by doing it well. A little reading up on their subject isn't too much to ask. The "don't blame me, I just work here" approach isn't an acceptable excuse for lack of product knowledge, if you're going to take the money at the end of each month then it is appropriate that you should put in a decent amount of effort to ensure the company thrives which in turn will keep you in money for mortgages/rent/bills etc.
except there's a difference between "expert" and having a level of understanding comensurate with a traffic cone...!
I expect an AV salesman to know what 5.1 means, and the difference between the 1080P and 1080i. I don't expect them to reel off the differences between lots of specialist kit; but the basics should be there....!
Big Aura:NickD2544:z4:
4biddenplanet:Don't blame the staff,their just trying to pay their rent/morgage like the rest of us.It's the companies who just treat their staff like a disposable resource and won't invest money into trainning them.
I disagree, I work in a Shop that sells Hifi and Tvs and sometimes you cant know everything about every product its just not possible and there is a difference in taking an intrest in your job and going home at night and spending your own time reserching things well for what the money is i dont think you would.
Like a chap who said before about he went into a shop i think it was richer sounds and that "They know not to now" one of the worst parts of working in this part of retail is having know it all Hi-Fi and Home Cinema ideots come in and "Test" your knowledge just for the hell of it like we have not got better things to do!
So even though some members of certan companys dont know what there on about (and it dose happen) its not all there folt, give them a break and if you dont like it shop somwhere else.
Not true, staff have to take some responsibility, take pride in what they do by doing it well. A little reading up on their subject isn't too much to ask. The "don't blame me, I just work here" approach isn't an acceptable excuse for lack of product knowledge, if you're going to take the money at the end of each month then it is appropriate that you should put in a decent amount of effort to ensure the company thrives which in turn will keep you in money for mortgages/rent/bills etc.
except there's a difference between "expert" and having a level of understanding comensurate with a traffic cone...!
I expect an AV salesman to know what 5.1 means, and the difference between the 1080P and 1080i. I don't expect them to reel off the differences between lots of specialist kit; but the basics should be there....!
Yes the basic knowledge should be there, but the thing is when I started working for Currys the only training I had was on lifting things and how not to ruin my life by stealing from the shop. Other than that you pretty much get thrown in straight away. Now what happens to all the people who go and ask advice for somebody who has only just started working? They probably don't get all their questions answered.
I wouldn't necessarily blame the person working there. It's a low paying job and the kind of people it attracts aren't going to spend lots of their time researching stuff. Surely this should be down the the employer. It's in their interest ultimately that the staff know what's what. That's why I think the whole training system needs to be changed.
4biddenplanet:Don't blame the staff,their just trying to pay their rent/morgage like the rest of us.It's the companies who just treat their staff like a disposable resource and won't invest money into trainning them.
I disagree, I work in a Shop that sells Hifi and Tvs and sometimes you cant know everything about every product its just not possible and there is a difference in taking an intrest in your job and going home at night and spending your own time reserching things well for what the money is i dont think you would.
Like a chap who said before about he went into a shop i think it was richer sounds and that "They know not to now" one of the worst parts of working in this part of retail is having know it all Hi-Fi and Home Cinema ideots come in and "Test" your knowledge just for the hell of it like we have not got better things to do!
So even though some members of certan companys dont know what there on about (and it dose happen) its not all there folt, give them a break and if you dont like it shop somwhere else.
Not true, staff have to take some responsibility, take pride in what they do by doing it well. A little reading up on their subject isn't too much to ask. The "don't blame me, I just work here" approach isn't an acceptable excuse for lack of product knowledge, if you're going to take the money at the end of each month then it is appropriate that you should put in a decent amount of effort to ensure the company thrives which in turn will keep you in money for mortgages/rent/bills etc.
except there's a difference between "expert" and having a level of understanding comensurate with a traffic cone...!
I expect an AV salesman to know what 5.1 means, and the difference between the 1080P and 1080i. I don't expect them to reel off the differences between lots of specialist kit; but the basics should be there....!
Yes the basic knowledge should be there, but the thing is when I started working for Currys the only training I had was on lifting things and how not to ruin my life by stealing from the shop. Other than that you pretty much get thrown in straight away. Now what happens to all the people who go and ask advice for somebody who has only just started working? They probably don't get all their questions answered.
I wouldn't necessarily blame the person working there. It's a low paying job and the kind of people it attracts aren't going to spend lots of their time researching stuff. Surely this should be down the the employer. It's in their interest ultimately that the staff know what's what. That's why I think the whole training system needs to be changed.
Personally I wouldn't expect to find many AV sales people working in Currys!
The stores that I've occasionally visited just sell some one-box 5.1 systems, but no real AV kit...no speaker packages, no amps/receivers, no subwoofers...no hi-fi kit either, again just one-box systems, no separates, so surely there will only ever be few sales staff available with real AV or hi-fi knowledge. A good hifi or AV sales person would only work in Currys if the good hi-fi shops all fold during the recession and finds his or herself looking for work.
Only time I visit Currys is to check out their prices and have a look at a TV (just to see what it actually looks like, not to assess its picyure quality). Their staff are clearly not trained to have a wide knowledge of all the goods on sale. If I know exactly what I want and I like the price, I'd consider buying from them, but would never expect much from the sales staff, other than to be polite and helpful in making a sale. If I want more than that I would personally look elsewhere!
The stores that I've occasionally visited just sell some one-box 5.1 systems, but no real AV kit...no speaker packages, no amps/receivers, no subwoofers...no hi-fi kit either, again just one-box systems, no separates, so surely there will only ever be few sales staff available with real AV or hi-fi knowledge. A good hifi or AV sales person would only work in Currys if the good hi-fi shops all fold during the recession and finds his or herself looking for work.
Only time I visit Currys is to check out their prices and have a look at a TV (just to see what it actually looks like, not to assess its picyure quality). Their staff are clearly not trained to have a wide knowledge of all the goods on sale. If I know exactly what I want and I like the price, I'd consider buying from them, but would never expect much from the sales staff, other than to be polite and helpful in making a sale. If I want more than that I would personally look elsewhere!
The_Lhc
Well-known member
henxuk:
If you want to here a real story of ineptitude listen to this.
So after much umming and arring I found the tv I wanted: the panasonic 42 thpz81b with hd freesat etc, I found one in currys for £800 (It was the last one and about to be put on display and a bargain) SO I say to the manager I would like to buy it, he says fine, then things start going wrong. One of the currys minions went downstairs to get the tv all fine, BUT they have lost the remote control! Manager says "how about £50 off?" hmm I think, theres nothing I like doing more than changing the tv channel by hand on the tv itself. anyway they then say they can order on in, OK i think that will do, I suppose, BUT WAIT THERES MORE INEPTITUDE TO COME, They are about hand over the tv when I say "wheres the stand?" OH ummmmmmmmmm (blank looks from currys staff) ummm oh uhhh dunno, YEP you guessed it they had lost the stand too............
needless to say I walked out
I had a similar thing with Currys when I wanted to buy one of the last Sagem DLP RPTVs a few years ago, asked the guy if I could buy it, he went and looked, said, "we've lost the remote, I'm not allowed to sell it without the remote" so I said well can you get one in, he said we'll have to talk to the tech support company, give us your phone number I'll ring you in a couple of days.
So off I go, find out for myself that a new remote would be about 80 quid, await the phone call, which never comes, so I wander back in a couple of days later, ask about the TV, same guy tells me he sold it earlier that day, without the remote, at which point I got really rather angry, pointed out that he'd told me he couldn't sell it without the remote and walked out.
Wrote a stinking letter to Currys' customer service (first time I've ever done that!) and eventually found out that the little scrote had bought it himself! The whole lost remote thing was a complete lie because he didn't want anyone else buying the last one they had!
I don't go in there now.
If you want to here a real story of ineptitude listen to this.
So after much umming and arring I found the tv I wanted: the panasonic 42 thpz81b with hd freesat etc, I found one in currys for £800 (It was the last one and about to be put on display and a bargain) SO I say to the manager I would like to buy it, he says fine, then things start going wrong. One of the currys minions went downstairs to get the tv all fine, BUT they have lost the remote control! Manager says "how about £50 off?" hmm I think, theres nothing I like doing more than changing the tv channel by hand on the tv itself. anyway they then say they can order on in, OK i think that will do, I suppose, BUT WAIT THERES MORE INEPTITUDE TO COME, They are about hand over the tv when I say "wheres the stand?" OH ummmmmmmmmm (blank looks from currys staff) ummm oh uhhh dunno, YEP you guessed it they had lost the stand too............
needless to say I walked out
I had a similar thing with Currys when I wanted to buy one of the last Sagem DLP RPTVs a few years ago, asked the guy if I could buy it, he went and looked, said, "we've lost the remote, I'm not allowed to sell it without the remote" so I said well can you get one in, he said we'll have to talk to the tech support company, give us your phone number I'll ring you in a couple of days.
So off I go, find out for myself that a new remote would be about 80 quid, await the phone call, which never comes, so I wander back in a couple of days later, ask about the TV, same guy tells me he sold it earlier that day, without the remote, at which point I got really rather angry, pointed out that he'd told me he couldn't sell it without the remote and walked out.
Wrote a stinking letter to Currys' customer service (first time I've ever done that!) and eventually found out that the little scrote had bought it himself! The whole lost remote thing was a complete lie because he didn't want anyone else buying the last one they had!
I don't go in there now.
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